CUSTOMER SERVICE REPRESENTATIVE AT A-STAR VANDA INVESTMENT AND TRADING CO. LTD.

About Company:

A- Star and Beifa Africa is a group of companies specializing in the production of stationery products in Nigeria including pencil, pen, markers,cellotapes, craft tools and other African focused items

Job Description:

We are seeking a proactive and articulate Female Customer Service Representative to join our team in Lagos. In this role, you will serve as a primary point of contact for our customers, delivering exceptional support and ensuring high levels of client satisfaction.

Responsibilities:

• Attend to customers’ enquiries, requests, and complaints promptly and professionally.
• Provide accurate information about the company’s products and services.
• Build and maintain positive relationships with customers.
• Follow up on customer enquiries and ensure issues are resolved appropriately.
• Record and maintain accurate customer feedback, complaints, and service requests.
• Escalate complex customer issues to the appropriate department or supervisor.
• Support customers through phone calls, WhatsApp, email, and other communication channels.
• Follow up with customers after sales or service interactions where necessary.
• Work closely with the sales and operations teams to ensure excellent customer service.
• Maintain a professional and customer-friendly attitude at all times.

Requirements:

• Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment

• Proficiency in MS Office

Qualifications and Skills:

• Minimum of BSC or HND

• 1–2 years work experience (fresh graduates with relevant skills are encouraged to apply)

• Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment

• Proficiency in MS Office

Salary

Application Closing Date: 31st August, 2026

Application Instructions:

To Apply click the link:
https://careers.giighire.com/a-starvandainvestmentandtradingcoltd/30178