CUSTOMER SUPPORT AT SEVYOU TECHNOLOGIES | REMOTE JOBS IN LAGOS

About Company:

Sevyou Technologies is a Nigerian leading technology company that operates a digital marketplace connecting customers with verified local service providers and skilled professionals. We are focused on making it easier, faster,l and safer for individuals and businesses to find and hire reliable people for everyday services.

Through our platform, users can find professionals across a wide range of categories, including home repairs and maintenance, plumbing, electrical work, carpentry, cleaning, beauty and grooming, tutoring, photography, catering, moving services, automotive services, and technology support.

Job Description:

• The Customer Support Officer will serve as a key point of contact between the platform, its customers and its service providers.
• The role is focused on ensuring that users receive prompt, professional and helpful assistance throughout their experience on the platform. 
• Successful candidates will respond to enquiries, resolve complaints, assist users with platform-related issues and escalate complex cases when necessary.
• Because Sevyou connects customers with service providers, the Customer Support Officer must be patient, solution-oriented and able to handle situations involving bookings, service delivery, communication, payments, complaints and user satisfaction.

Key Responsibilities

• Respond promptly to customer and service-provider enquiries through available support channels.
• Assist users with account, platform and service-related questions.
• Resolve customer complaints professionally and efficiently.
• Follow up on reported service issues to ensure satisfactory resolution.
• Assist customers in navigating and using the platform.
• Liaise with service providers to resolve customer-related issues.
• Escalate complex complaints and technical issues to the appropriate team.
• Maintain accurate records of customer interactions and complaints.
• Monitor recurring customer issues and recommend improvements.
• Collect customer feedback through calls or texts and communicate important insights to management.
• Follow company procedures for handling disputes and service-related concerns.
• Maintain a high standard of professionalism and confidentiality.
• Contribute to improving customer satisfaction and retention.

Requirements:

• Excellent verbal and written communication skills.
• Strong listening, empathy and problem-solving abilities.
• Good computer literacy and the ability to learn new digital platforms quickly.
• Ability to multitask and manage several customer enquiries efficiently. 
• Experience with CRM, ticketing systems or digital customer-support tools is an advantage.

Qualifications and Skills:

• Minimum of OND, HND, or Bachelor's Degree in any related field 
• Previous experience in customer service, customer support, front desk, call centre or a similar role is an advantage.

Salary

Application Closing Date: 28th September, 2026

Company Website

Application Instructions:

Candidates should send their Applications to: sevyoutechnologies@gmail.com using the Job Position as the subject of the mail.