CUSTOMER SUPPORT OFFICER AT DORISFIT | CUSTOMER SERVICE JOBS IN LAGOS

About Company:

Dorisfit is into wellness and healthy living. We render home service for various kinds of body massage therapy and personal training to keep fit and nice body shape. We also put you on a healthy diet a through our research nutrition you will live healthy and stay longer. Also, skin problems and issues we have good skincare products to help solve that.

Job Description:

We are seeking a patient, proactive, and professional Customer Support Officer to join our team in Ikorodu. As the primary point of contact for our clients, you will be responsible for ensuring a seamless service experience by resolving inquiries and managing the post-purchase lifecycle. You will play a vital role in maintaining our reputation for excellence by providing clear communication and efficient problem-solving for every customer interaction.

The ideal candidate is a strong communicator who can navigate complex inquiries while remaining calm and helpful under pressure.

Requirements:

Issue Resolution & Advocacy

• Complaint Management: Address and resolve customer issues and complaints in a professional, empathetic, and timely manner.

• Information Provision: Act as a subject matter expert, providing accurate and detailed information regarding company products, services, and internal policies.

Operations & Transaction Processing

• Order Management: Efficiently process customer orders, managing the end-to-end workflow to ensure accuracy.

• Account Services: Handle returns, refunds, and account updates, ensuring all financial and personal data adjustments are made correctly.

Documentation & Quality Control

• Interaction Logging: Maintain precise documentation of all customer interactions, including the nature of the inquiry and the resolution provided, within our internal systems.

• Feedback Loop: Identify recurring customer pain points and share insights with the broader team to help improve our service delivery.

Qualifications and Skills:

• Education: Minimum of an OND/HND or Bachelor’s Degree in any discipline.

• Communication: Excellent verbal and written communication skills with a focus on clarity and professionalism.

• Technical Skills: Proficiency in basic computer applications (Microsoft Office) and a quick ability to learn internal CRM/support software.

• Interpersonal Skills: Strong emotional intelligence and the ability to handle difficult conversations with a positive attitude.

• Location: Candidates must reside in Ikorodu or its immediate environs to ensure reliable attendance.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send their Applications to: gymspadorisfit@gmail.com using the Job Position as the subject of the email.