CUSTOMER SERVICE REPRESENTATIVE AT KANSELOR BUSINESS INNOVATION CAMPUS LIMITED | CUSTOMER SERVICE REP JOBS IN ABIA

About Company:

Kanselor Business Innovation Campus Limited is a business operation management, market storm promotion, recruitment, product lauch and sales inventory management.

Job Description:

We are seeking a highly motivated and customer-centric Customer Service Representative to serve as the vital link between our brand and our clients. In a digital-first economy, the quality of service is the ultimate differentiator. This role is designed for a "Communication Specialist", a professional with 1–3 years of experience who can manage multi-channel inquiries with speed, empathy, and technical precision.

Your mission is to ensure "Seamless Customer Success." You will be responsible for the entire service lifecycle: from providing detailed product intelligence across social media and email to collaborating with internal teams to resolve complex grievances. If you possess "Interpersonal Grit" and the analytical ability to turn a complaint into a loyal relationship, we want you to join our frontline team.

Requirements:

1. Omnichannel Engagement & Inquiry Governance

• Unified Communications: Respond to customer inquiries via phone, email, and social media, ensuring a consistent and professional brand voice across all platforms.

• Product Advocacy: Act as a subject matter expert, providing accurate and comprehensive product information to guide customers through their journey.

• Prompt Resolution: Handle all interactions with a sense of urgency, ensuring that questions are answered and concerns are addressed in a timely, professional manner.

2. Conflict Resolution & Service Recovery

• Complaint Mastery: Actively listen to and resolve customer complaints, utilizing strong analytical skills to identify the root cause of issues and provide lasting solutions.

• Collaborative Problem-Solving: Partner with the logistics, technical, or finance teams to untangle complex customer hurdles that require cross-departmental input.

• Composure under Pressure: Maintain a professional and calm demeanor in a fast-paced environment, ensuring every customer feels heard and valued.

3. Data Integrity & Performance Excellence

• Meticulous Record-Keeping: Maintain accurate and detailed records of all customer interactions within our management system to ensure a transparent history for every client.

• KPI Stewardship: Work proactively to meet or exceed defined customer satisfaction (CSAT) targets and response time benchmarks.

• Continuous Improvement: Provide feedback to management based on recurring customer pain points to help improve our overall service delivery and product offerings.

Qualifications and Skills:

Professional Profile

• Education: B.Sc, HND, or OND in a related field.

• Experience: 1 – 3 years of proven experience in a customer service or frontline support role.

• Technical Savvy: Proficiency in Microsoft Office applications and familiarity with modern CRM or helpdesk software.

Core Competencies

• Communication Mastery: Excellent verbal and written skills with the ability to articulate information clearly and empathetically.

• Analytical Grit: Strong problem-solving skills with a proactive approach to resolving conflict.

• Adaptability: The ability to stay organized and productive in a high-volume, fast-paced environment.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should their CV to: nkem.kiyix@gmail.com using "Customer Service Representative - Aba" as the subject of the email.