CUSTOMER EXPERIENCED CASHIER AT J3 HOLDINGS | CUSTOMER CARE JOBS IN LAGOS

About Company:

J3 is an FMCG distributor. We have been in existence over 8 years. J3 has branches in several locations; Lagos, Ibadan, Ogun, Ondo, and Osun state.

Job Description:

We are seeking a professional and detail-oriented Customer Experience Cashier to manage customer relations and order processing. You will be the primary point of contact for our clients, ensuring high-quality service, order accuracy, and proactive relationship management to drive customer loyalty.

Requirements:

• Customer Engagement: Promptly respond to inquiries via phone, WhatsApp, email, or in-person with a professional and friendly demeanor.

• Order Management: Confirm orders, verify stock availability, ensure accuracy, and track dispatch status in coordination with warehouse and logistics teams.

• Direct Buyer Relationship: Work closely with the MD to manage and build relationships with key buyers, providing proactive service and maintaining detailed records of preferences and feedback.

• Issue Resolution: Handle customer complaints quickly and professionally, escalating issues as needed to the Head HR/Admin or MD; maintain a log of resolutions.

• Database Management: Keep an organized, up-to-date customer database. Track regular buying patterns, identify inactive clients, and recommend re-engagement strategies.

• Continuous Improvement: Share customer feedback and actionable insights with the marketing and sales teams to improve overall service delivery.

Qualifications and Skills:

• Education: OND or Bachelor’s Degree in a related field.

• Experience: 3–5 years of relevant experience in customer service or a similar role.

• Skills: Exceptional communication skills, strong organizational abilities, attention to detail, and proficiency in maintaining customer databases.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send their CV to: midaasconsult@gmail.com using the Job Position and Location as the subject of the email.

Note: For more information, contact on WhatsApp 09152781100.