CUSTOMER SERVICE ASSOCIATE (HIM CERTIFIED) AT LILY HOSPITALS LIMITED | CUSTOMER SERVICE JOBS IN DELTA

About Company:

Lily Hospitals Limited, established since 1986, remains one of the foremost hospitals in Nigeria and within the South-South region of the country. It is the first private hospital in Nigeria to achieve ISO 9001:2000 quality management system certification from the Standards Organization of Nigeria (SON). Also, we are consistently committed to high standards, continuous improvement, service excellence, organizational citizenship, and outstanding work ethics.

Job Description:

We are seeking a smart, proactive, and highly professional Customer Service Associate to join our team in Warri. In this pivotal role, you will be the face of our organization, serving as the first point of contact for all visitors and clients. You will blend your technical expertise in Health Information Management (HIM) with a passion for exceptional service, ensuring that every inquiry, complaint, and interaction is handled with the utmost efficiency and care. If you are an organized communicator who thrives in a fast-paced environment and is dedicated to delivering a superior customer experience, this is the perfect role to advance your career.

Requirements:

• Front-Desk Excellence: Welcome visitors and customers with a professional demeanor, setting a high standard for the company’s customer service experience.

• Omnichannel Support: Respond promptly and accurately to inquiries across physical, telephonic, and digital platforms.

• Conflict Resolution: Resolve customer complaints with efficiency and professionalism, escalating complex issues to management only when necessary.

• Technical & Admin Support: Provide accurate information on company services, maintain meticulous customer records, and handle essential documentation in line with your HIM expertise.

• Operations: Support daily administrative tasks, uphold our customer service standards, and ensure that feedback is captured to drive continuous improvement.

Qualifications and Skills:

• Mandatory Certification: Health Information Management (HIM) Certification is required.

• Education: Minimum of an HND or Bachelor’s Degree in Business Administration, Mass Communication, Marketing, Health Information Management, or a related discipline.

• Experience: 1–3 years of relevant customer service experience.

• Location: Must reside in Warri, Delta State or its environs (no accommodation provided).

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send their CVs, school result, NYSC certificate, and other relevant credentials to: recruitment@lilyhospitals.net using the Job Position as the subject of the email.