TELLER & CUSTOMER SERVICE OFFICER AT ICS OUTSOURCING LIMITED

About Company:

ICS Outsourcing is Nigeria’s leading Outsourcing provider, incorporated in August 1994. We offer a comprehensive range of outsourcing services, ranging from People Outsourcing to Sales BPO. We provide bespoke Business Support Solutions to all kinds and sizes of business.

We are recruiting to fill the position below:

Job Description:

• Customer Service:
  • Greeting customers and providing assistance with account inquiries and various transactions.
  • Informing customers about bank products and services, and directing them to appropriate representatives for more complex needs.
  • Building customer loyalty and ensuring customer satisfaction.
• Transaction Processing:
  • Handling a wide range of financial transactions, including deposits, withdrawals, payments, and cheque processing.
  • Processing foreign exchange, cash, and cheque transactions, including money transfers.
  • Using banking software to track and record transaction information accurately.
• Cash Management & Reconciliation:
  • Maintaining and balancing cash drawers, including packaging cash.
  • Monitoring cash levels, requesting funds as needed, and performing cash analyses.
  • Reconciling discrepancies and preparing daily "End of Day" sheets.
• Compliance & Security:
  • Adhering to all bank financial, security, and operational regulations and procedures.
  • Handling currency and confidential information responsibly.
  • Identifying and resolving any transaction errors or discrepancies promptly and professionally.

Requirements:

• Candidates should possess an OND qualification with 0 - 2 years relevant work experience.

Key Skills & Qualities:

• Strong customer service and communication skills.
• High level of accuracy, efficiency, and attention to detail.
• Good mathematical and analytical skills.
• Proficiency in using banking software and tools.
• Ability to work effectively in a busy environment and manage workloads.
• Integrity and accountability in handling financial matters.

Salary

Application Closing Date: Not specified

Application Instructions:

CLICK ON THE LINK BELOW TO APPLY