CUSTOMER SERVICE REPRESENTATIVE (REMOTE) AT ETC WORKFORCE SERVICES LIMITED

About Company:

ETC Workforce Services Limited is a leading Workforce Management, HR Consulting and Recruitment Organization; Empowering businesses to focus on their core competencies while we handle the complexities of HR, staffing, and operational support. With a client-centric approach, cutting-edge solutions, and a team of dedicated experts, we streamline processes and drive growth, allowing our partners to thrive in today's competitive landscape.

Job Description:

• Respond to customer inquiries via phone, email, and online platforms.
• Track and monitor shipments, providing timely updates to clients.
• Resolve customer issues and escalate complex cases when necessary.
• Maintain accurate records of customer interactions in the CRM system.
• Coordinate with operations and dispatch teams to ensure timely deliveries.
• Collect and relay customer feedback to improve service delivery.

Requirements:

• Excellent communication and problem-solving skills.
• Strong organizational skills and attention to detail.
• Proficiency in MS Office tools and CRM/customer support software.
• Ability to work independently and manage tasks remotely.

Qualifications and Skills:

• Bachelor’s Degree or equivalent experience in Business, Logistics, or a related field.
• 1 - 2 years of customer service experience (logistics/supply chain preferred).

Salary

Application Closing Date: 10th October, 2025

Application Instructions:

Interested and qualified candidates should send their CV to: recruiters@etc-workforce.com using the Job Title as the subject of the email.