QUALITY ASSURANCE MANAGER AT SKIPPER EYE-Q SUPER SPECIALTY EYE HOSPITAL | QA MANAGER JOBS IN LAGOS

About Company:

Skipper Eye-Q Super Speciality Eye hospital is an International Eye Hospital chain with the presence of 30 in India and 4 in Nigeria handling all types of Eye Surgeries such as Cataract, Retina, Glaucoma, presbyopia, cornea, squint, refractive error and other vision problems and having treated 10+ Million patients. Our patients get same treatment in Nigeria as in US, UK and India. 18 Years in Eye Care. We are HMO Empanelled Hospitals.

Job Description:

We are seeking a high-caliber Quality Assurance Manager to serve as the custodian of clinical excellence and operational integrity at our Victoria Island facility. This is a strategic leadership role designed for a professional who understands that world-class healthcare is a fusion of medical precision, administrative efficiency, and an exceptional patient experience.

Your mandate is to bridge the gap between clinical protocols and the "front-of-house" patient journey. You will optimize workflows to reduce wait times, ensure the physical facility meets global safety standards, and lead our reputation management efforts—using patient feedback and digital reviews to drive continuous service improvement. If you are an analytical leader who can coach teams toward perfection and earn unwavering patient trust, we invite you to lead our quality agenda.

Requirements:

1. Clinical Standards & Operational Workflow

• Systems Architecture: Design, implement, and refine hospital-wide quality standards that align with both local regulatory benchmarks and international best practices.

• Workflow Optimization: Audit and re-engineer administrative processes to drastically reduce patient wait times and eliminate operational bottlenecks.

• Facility Stewardship: Oversee the physical upkeep and safety of the hospital environment, ensuring a sterile, safe, and premium environment for patients and staff.

2. Reputation Management & Patient Advocacy

• Digital Reputation Lead: Actively monitor patient satisfaction metrics and Google reviews, transforming raw feedback into actionable service-improvement strategies.

• Patient Journey Mapping: Analyze the end-to-end patient experience to identify "pain points" and implement proactive solutions that drive patient loyalty.

• Trust & Compliance: Ensure the facility maintains high-performing standards that satisfy regulatory bodies and enhance the hospital's public standing.

3. Data Analytics & Human Capital Development

• Performance Intelligence: Utilize data analysis and reporting software to track progress, identify growth areas, and formulate strategies to increase facility productivity.

• Coaching & Culture: Lead the "Quality Culture" by training, motivating, and correcting employees to ensure they embody the hospital's high standards of care.

• Trend Analysis: Regularly review internal processes to ensure they align with current global healthcare trends and technological advancements.

Qualifications and Skills:

Professional Profile

• Education: Bachelor’s or Master’s degree in Healthcare Administration, Public Health, or a related field.

• Experience: Minimum of 5 years of proven experience in Quality Assurance specifically within a healthcare or hospital setting.

• Certifications: Professional certifications in Quality Management (e.g., CPHQ, Lean Six Sigma) are highly preferred.

• Technical IQ: Proficiency in data analysis tools, reporting software, and the Microsoft Office Suite.

Core Competencies

• Leadership Mastery: Proven ability to manage diverse teams and coach them toward high-performance goals.

• Analytical Precision: Strong ability to interpret complex data sets and translate them into operational strategies.

• Communication: Exceptional verbal and written skills for reporting to the executive board and managing patient relations.

• Problem-Solving: A proactive, solution-oriented mindset with surgical attention to detail.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send their updated CV to: skippereyeqhospitals@gmail.com using the Job Position as the subject of the email.