OPERATIONS OFFICER AT PLUS CREDIT SYSTEMS

About Company:

PlusCredit is committed to delivering fast, digital-first, and user-friendly financial services that work around your lifestyle. Whether you’re saving, shopping, or investing, we ensure a smooth, secure experience backed by trusted partners and a vibrant affiliate network.Our promise is real value, no stress, and support that always shows up.

We’re Plus Credit, your go-to for credit and investment solutions that just work. We partner with top brands and platforms to deliver seamless, digital-first financial products from saving smarter to shopping better. Whether you’re leveling up your phone, funding a trip, or stacking your savings, we plug you into the money moves that matter.

Our Products:

BANKVOLE
Save, invest, and grow with BankVole today.

TRAVELMONI
Proof of funds for travel? We've got you covered.

SMARTPAY
Buy Samsung devices in easy installments.

FX-FD
Secure dollar investments with high returns.

Job Description:

Are you smart, organized, and passionate about making things run smoothly behind the scenes?

Do you enjoy solving problems, supporting people, and keeping track of details, others might miss?

If you’re ready to take on a role where no two days are the same, from onboarding agents to tracking stock and supporting customers, then the Operations Officer Role at Plus Credit Systems is for you. 

Location: Ikeja, Lagos
Salary- 100,000 Net

Key Responsibilities
•    Set up and onboard new Watu agents, including profile creation and training
•    Maintain weekly agent tracking sheets (covering sales, stock, and performance)
•    Act as first-level support for agent issues, escalating when necessary
•    Follow up with teams to resolve delays, approvals, or escalations
•    Onboard customers and guide them through seamless product adoption
•    Educate and support the PlusCredit affiliate network as needed
•    Collect customer feedback and relay to internal teams for improvements or issue resolution
•    Identify cross-sell or upsell opportunities and coordinate with the sales team
•    Stock Management
•    Generate weekly reports covering agent sales, stock movements, customer activity, and commissions
•    Ensure customer KYC is complete and all required apps are installed
•    Keep clean and auditable logs for reporting and operational transparency. 

Requirements:

•    1–2 years’ relevant experience in operations, field support, agent/customer management, or stock/asset tracking. 
•    Strong analytical and reporting skills, with proficiency in Excel/Google Sheets.
•    Previous experience as an operations officer in a WATU partner company is an advantage
 

Qualifications and Skills:

• Bachelor’s degree in Business Administration, Economics, Finance, or a related field.
• Excellent communication and interpersonal skills 
• Organized, detail-oriented and a collaborative team player.
• Problem-solving mindset 
• High level of integrity and accountability

Salary

Application Closing Date: 03rd October, 2025

Company Website

Application Instructions:

Ready to join our dynamic team?
How to Apply: Interested and qualified candidates should click on the link below to apply online: https://forms.gle/3KfAaGdscWEqB1DR8