OPERATIONS LEAD OFFICER AT MORNING STAR CREST | OPERATIONS JOBS IN LAGOS

About Company:

We are a logistics business that is into export and importation of goods

Job Description:

We are seeking a high-velocity and firm-minded Operations Lead Officer to anchor our facility in the Idimu-Ikotun axis of Lagos. In a high-demand service environment, success is defined by "Process Sovereignty", the ability to harmonize daily operational flow with the rigorous leadership required to manage a diverse team. This role is designed for a "Command Architect" with 2–5 years of experience who can blend "Disciplinary Grit" with the "Analytical Agility" required to improve response times and customer retention.

Requirements:

1. Team Orchestration & Disciplinary Governance

• Leadership Sovereignty: Supervise and mentor a team of 3–10 staff, ensuring every team member operates at peak productivity and professional conduct.

• Accountability Engineering: Enforce strict discipline and operational standards, serving as the primary authority for performance reviews and staff guidance.

• Conflict Resolution: Handle internal and external escalations with confident diplomacy, ensuring rapid resolution without disrupting the service flow.

2. Service Experience & Growth Architecture

• Response Velocity: Monitor customer service staff to significantly improve response times and ensure a seamless client experience.

• Retention Logic: Implement strategies to enhance customer retention through high-fidelity service delivery and proactive problem-solving.

• Structural Evolution: Identify operational bottlenecks and propose structural improvements to support the company’s long-term growth and efficiency.

3. Daily Execution & Field Resilience

• Operations Oversight: Manage the "Source of Truth" for daily facility activities, ensuring all logistics and service tasks are completed with zero-error tolerance.

• External Agility: Maintain the readiness to handle field-based challenges or external operational hurdles as they arise in the Lagos environment.

• Data Stewardship: Track operational performance indicators and report progress directly to management to inform strategic decision-making.

Qualifications and Skills:

Professional Profile

• Experience: 2–5 years of robust work experience, ideally in logistics, retail, or a service-based business.

• Leadership: Proven track record of supervising a team (3–10 staff) with a firm and result-oriented approach.

• Location: Must reside within the Idimu-Ikotun axis of Lagos State to ensure operational responsiveness.

Core Competencies

• Communication Power: Strong verbal and written skills for effective team guidance and escalation management.

• Organizational Grit: A meticulous approach to managing daily schedules and facility structure.

• Field Resilience: The confidence and physical stamina to handle onsite and external operational challenges.

Salary

Application Closing Date: Not specified

Application Instructions:

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