IT OFFICER AT DOMEO RESOURCES INTERNATIONAL (DRI)

About Company:

Domeo Resources International (DRI) is a prolific organisation which proffers HR and Management Consultancy solutions premised on excellence and innovation. DRI analyses various organisational problems, develops improvement plans, deploys those plans and monitors the plans to ensure improved organisational performance.

Job Description:

Technical Support and User Assistance:

• Provide first-line support for hardware, software, and network issues.
• Troubleshoot and resolve system errors, connectivity problems, and user complaints.
• Set up user accounts, emails, and IT access permissions.

Systems and Network Administration:

• Assist in the installation, configuration, and maintenance of IT systems and networks.
• Monitor servers, routers, switches, and firewalls to ensure smooth operations.
• Support data backup, recovery, and storage management processes.

Hardware and Software Management:

• Install, configure, and maintain computers, printers, mobile devices, and software applications.
• Ensure timely updates, upgrades, and patches for systems and applications.
• Maintain IT asset inventory and records.

Security and Compliance:

• Enforce IT security protocols, including password policies, antivirus, and firewalls.
• Report and respond to security incidents or breaches.
• Ensure compliance with organizational and regulatory IT standards.

Project and Innovation Support:

• Support the IT Manager in implementing new technologies, systems, and projects.
• Research and recommend tools and solutions to improve efficiency.
• Assist with digital transformation initiatives within the organization.

Documentation and Reporting:

• Maintain accurate documentation of IT systems, user issues, and solutions.
• Prepare periodic reports on IT performance, system uptime, and support cases.

Requirements:

Technical and Analytical:

• Strong knowledge of hardware, software, and networking fundamentals.
• Ability to troubleshoot IT issues quickly and effectively

Customer Service and Communication:

• Excellent communication and interpersonal skills to support non-technical users.
• Strong customer service orientation with patience and professionalism.

Organizational and Problem-Solving:

• Ability to prioritize tasks and manage multiple support requests.
• Strong analytical and problem-solving skills for technical challenges.

Security and Compliance:

• Basic knowledge of IT security practices and data protection policies.
• Ability to enforce IT standards and safeguard organizational systems.

Teamwork and Adaptability:

• Ability to work collaboratively in a team environment.
• Flexibility to work shifts, weekends, or respond to urgent IT issues.

Qualifications and Skills:

Education and Certifications:

• Bachelor’s Degree or HND in Computer Science, Information Technology, Engineering, or related field.
• Professional certifications such as CompTIA, CCNA, ITIL, or Microsoft Certified Solutions Associate (MCSA) are an added advantage.

Experience:

• Minimum of 2–4 years of experience in IT support, system administration, or related roles.
• Experience in managing IT systems within a corporate or service-oriented environment.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send their CV and Cover Letter to: recruitment@domeoresources.org using "IT Officer (Awka)" as the subject of the email.