FRONT DESK OFFICER AT SOTERIA EYE CLINIC | FRONT DESK JOBS IN LAGOS

About Company:

Soteria Eye Clinic is a private enterprise registered in Nigeria as a limited liability company to offer high quality, affordable and accessible comprehensive world class eye care services to our immediate community and environs. Our purpose is to create and deliver first class comprehensive eye care services to ALL in order to “Improve Lives through Affordable Quality Eye Care.

Job Description:

We are seeking a professional and empathetic Front Desk Officer to join our healthcare team in the Chevron Drive area of Lekki. As the first point of contact for our clinic, you will play a vital role in setting the tone for the patient experience. We are looking for an organized, detail-oriented individual who can manage clinic flow, handle sensitive patient data with discretion, and provide exceptional administrative support in a fast-paced medical environment. If you have a passion for patient care and the ability to maintain professional composure under pressure, we invite you to join us.

Requirements:

• Patient Experience: Welcome and assist patients, visitors, and clients with a high standard of professionalism, warmth, and courtesy.

• Patient Administration: Handle the end-to-end registration of new patients and ensure existing patient records are kept accurate and up to date.

• Appointment Management: Efficiently schedule, confirm, and manage appointment changes to optimize clinic flow.

• Information Hub: Serve as the primary source of information regarding our clinic’s services, medical procedures, and operating hours.

• Navigation & Guidance: Direct patients and visitors to the correct departments or healthcare professionals, ensuring a smooth transition during their visit.

• Conflict Resolution: Handle patient inquiries and complaints with professional empathy, ensuring issues are addressed or escalated appropriately to maintain clinic standards.

Qualifications and Skills:

• Education: OND or HND qualification.

• Experience: 1–2 years of experience in a customer-facing or administrative role (healthcare experience is a distinct advantage).

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send their CV to: recruitment20207@gmail.com or hrofficer@soteriaeyeclinic.com using the Job Position as the subject of the email.