FEMALE HOSPITAL FRONT DESK OFFICER AT PRESTIGIOUS CONSULTING | FEMALE HOSPITAL FRONT DESK JOBS IN LAGOS

About Company:

Prestigious Consulting is a professional HR consultancy firm. We focus on improving organizational performance through strategic people & process management.

Job Description:

We are seeking a professional and highly organized Front Desk & HMO Officer to serve as the critical first point of contact for our facility. This is a multifaceted role where patient hospitality meets insurance logistics. You will be responsible for creating a welcoming environment while simultaneously navigating the technicalities of HMO eligibility, billing, and authorization. If you are a clear communicator who can bridge the gap between patients, medical staff, and insurance providers with efficiency and grace, we want you at our front desk.

Requirements:

1. Patient Experience & Concierge Services

• First Impressions: Welcome and attend to patients and visitors with a high degree of professionalism and empathy.

• Inquiry Management: Act as the central communication hub, managing phone calls, emails, and walk-in inquiries with accuracy and speed.

• Conflict Resolution: Proactively handle patient feedback or complaints, escalating complex issues to management while maintaining a calm demeanor.

2. HMO Liaison & Insurance Operations

• Eligibility Verification: Confirm patient HMO coverage and secure necessary authorization codes prior to the commencement of medical services.

• Claims Coordination: Liaise between patients and HMO representatives to ensure clear communication regarding approvals, denials, and policy updates.

• Medical Billing: Execute accurate patient registration and billing processes, ensuring that documentation aligns with both facility standards and insurance requirements.

3. Administrative Governance

• Documentation Excellence: Maintain meticulously organized digital and physical records while upholding strict patient confidentiality (HIPAA/NDPR compliance).

• Cross-Functional Support: Provide daily administrative assistance to healthcare personnel to ensure a seamless workflow within the facility.

Qualifications and Skills:

Professional Profile

• Education: OND / HND / B.Sc. in Business Administration, Public Health, or a related field.

• Experience: Minimum of 1 year in a healthcare front desk, clinic administration, or HMO-specific role.

• HMO Literacy: A solid understanding of Nigerian HMO operations and basic medical billing is a significant advantage.

• Technical Skills: Proficiency in MS Office Suite (Excel is essential for patient logs).

Core Competencies

• Interpersonal Mastery: Ability to communicate complex insurance details to patients in a clear, comforting manner.

• Multitasking: High capacity for managing a busy reception area while processing insurance paperwork.

• Professional Presence: Impeccable grooming and a positive, solution-oriented attitude.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send their CV to: hrprestigiousconsulting@outlook.com using the subject of the mail.