CUSTOMER SUPPORT PERSONNEL AT DAILY GIST TELECOMS INTERNATIONAL | CUSTOMER CARE JOBS IN LAGOS & OGUN

About Company:

Daily Gist Telecoms International is a Telecom platform developed to provide customers great shopping experience and flexible payment options with opportunity to make extra income through our Social Commerce business model. On the Daily Gist platform, customers can shop using our web and mobile app with multiple payment options. We operate a world of digitally transformed airtime vending and bill payment. We help you get involved in the "train of profit" that telecommunication firms enjoy! You enjoy a share of profit on every top-up of your phones, internet data, cable TV subscription, and electricity bill payments.

Job Description:

We are looking for enthusiastic, empathetic, and professional Customer Support Personnel to join our team across our Lagos and Ogun locations. In this role, you will be the direct link between our brand and our customers. You will handle inquiries, resolve concerns, and provide support that ensures our customers feel valued and heard. If you are a proactive problem-solver with excellent communication skills who thrives in a fast-paced environment, we want you on our team.

Requirements:

• Customer Engagement: Provide high-quality support to customers via phone, email, and other communication channels.

• Inquiry Resolution: Actively listen to customer needs, answer questions, and troubleshoot issues to provide accurate and helpful solutions.

• Administrative Support: Maintain accurate and detailed logs of customer interactions, feedback, and resolved cases.

• Product Knowledge: Develop a deep understanding of our services/products to provide clear and informed guidance to customers.

• Collaboration: Coordinate with internal departments to escalate complex issues and ensure timely resolution for our clients.

• Service Excellence: Continuously strive to improve the customer experience by identifying trends in feedback and suggesting improvements to our service protocols.

Qualifications and Skills:

• Education: Minimum of OND, HND, or Bachelor's Degree.

• Experience: Previous experience in a customer support or service-oriented role is an added advantage.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send their Full Name, Age, Qualification, Gender, Residential Address, and three Recent Photographs to: career@dailygisttelecoms.com using the Job Position as the subject of the mail.

Note

• Only shortlisted candidates will be contacted and invited for an interview.
• Applications are open immediately.
• Don't miss this opportunity to become part of a fast-growing telecom brand committed to innovation, excellence, and empowerment.
• Apply today and take the next step in your career with Daily Gist Telecoms Int'l Ltd.