CUSTOMER ACQUISITION OFFICER AT HOOP TELECOMS LIMITED | CUSTOMER SERVICE JOBS IN LAGOS

About Company:

Hoop Telecoms Limited was established in 2017 as a full Telecommunications Service provider. Since its formation, Hoop Telecoms has been growing rapidly and is emerging as a leading provider of telecommunication and business solutions.

Job Description:

The Customer Acquisition Officer is responsible for expanding Hoop Telecoms’ subscriber base across corporate, SME, and residential segments. This role focuses on high-impact customer acquisition strategies, including securing building/estate access agreements, executing localized market storm campaigns, and converting cold leads into active internet subscribers. This is a target-driven role requiring strong field presence, persuasive communication, and a strategic approach to opening new territories.

Requirements:

• Territory Penetration & Mapping: Identify and map out high-density residential estates, commercial plazas, and business hubs within Hoop Telecoms’ fiber and wireless coverage footprints.
• Estate & Plaza Onboarding: Pitch to and negotiate with Facility Managers, Resident Associations, and Property Developers to secure exclusive or preferred internet infrastructure access rights (Right of Way/Access Agreements).
• Field Activations & Market Storms: Plan and lead localized direct-to-consumer sales activations, pop-up experiential tables, and community storms in targeted deployment zones to drive instant sign-ups.
• B2B & SME Lead Conversion: Convert cold inbound inquiries, marketing leads, and field prospects into paid subscriptions through aggressive follow-ups, product demonstrations, and site survey coordination.
• Cross-Functional Delivery: Work hand-in-hand with the Technical Operations and Installation teams to ensure that newly acquired customers are surveyed, connected, and activated within the agreed Service Level Agreement (SLA).
• Sales Funnel Management: Move prospective subscribers efficiently from initial contact through proposal presentation and payment collection, ensuring all onboarding documentation is completed accurately.

Qualifications and Skills:

• Education: BSc / HND in Business Administration, Marketing, Economics, or any related field.
• Experience: 2 - 4 years of active field sales or customer acquisition experience.
• Prior experience working with an ISP, Telecom firm, or Pay-TV company on estate onboarding or direct retail acquisition is highly preferred.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send their CV to: recruitment@hooptelecoms.com using the Job Position as the subject of the email.