CUSTOMER SERVICES OFFICER AT BERIT GLOBAL LIMITED | CUSTOMER SERVICES JOB IN LAGOS

About Company:

Berit Global Limited is an indigenous Company and dully registered under the Corporate Affairs Commission of the Federal Republic of Nigeria. Berit Global Limited is a wholly owned Nigerian company with a team of highly dedicated and professional staff skilled in providing specialized and integrated services to the Oil and Gas sector, Power sector, Energy sector, FMCGs, Industrial Engineering Services and Building Services.

Job Description:

We are seeking an operationally rigorous and strategically minded Customer Services Officer to lead our administrative engine in Lagos. In a fast-paced corporate environment, success is defined by "Administrative Precision", the ability to harmonize daily support operations with lean, high-efficiency procedures. This role is designed for a "Systems Architect" who can lead a multi-disciplinary team of professionals while maintaining a relentless focus on departmental policy adherence and process innovation.

Your mission is to ensure "Zero-Friction Operations and Institutional Excellence." You will be the primary steward of our corporate support structure: responsible for planning efficient administrative workflows, supervising diverse departmental duties, and discovering novel ways to enhance organizational productivity. If you possess "Organizational Mastery," exceptional communication skills, and the ability to lead high-performing teams, we want you to drive our operational success.

Requirements:

1. Operational Design & Procedure Governance

• Workflow Engineering: Design and implement the most efficient administrative procedures to streamline daily support operations across all departments.

• Policy Stewardship: Ensure all team members are well-versed in and strictly adhere to departmental procedures and institutional policies.

• Continuous Improvement: Actively audit existing workflows to discover and deploy new methodologies that increase speed and reduce operational bottlenecks.

2. Multi-Departmental Team Leadership

• Professional Supervision: Lead, mentor, and coordinate a team of administrative professionals to ensure the timely completion of duties across different functional areas.

• Cross-Functional Synergy: Act as the central point of contact for inter-departmental support, ensuring that administrative services are aligned with the company’s broader goals.

• Performance Excellence: Set clear expectations and KPIs for support staff, fostering a culture of accountability and professional growth.

3. Resource & Administrative Oversight

• Strategic Planning: Plan and schedule daily support activities to ensure optimal resource allocation and zero downtime in corporate services.

• Documentation & Reporting: Maintain high-fidelity records of administrative performance and provide management with insights on operational health.

• Stakeholder Diplomacy: Utilize excellent communication skills to manage internal and external stakeholder requirements, ensuring a professional corporate image at all times.

Qualifications and Skills:

Professional Profile

• Experience: Proven track record in an Administration Management or senior support role.

• Leadership Mastery: Demonstrable ability to lead a diverse team of professionals in a high-pressure environment.

• Knowledge Base: Well-versed in departmental procedures, corporate governance, and administrative best practices.

Core Competencies

• Systems Thinking: The ability to look at departmental policies and find innovative ways to execute them more efficiently.

• Organizational Grit: Exceptional ability to manage multiple projects and administrative duties simultaneously without loss of quality.

• Communication Prowess: Clear, concise, and persuasive verbal and written communication skills.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send their CV to: beritgloballimited.ng@gmail.com using the Job Position as the subject of the mail.