CUSTOMER SERVICE REPRESENTATIVE AT TEAMACE LIMITED

About Company:

At TeamAce, we help businesses across different industries thrive. We work with businesses to create their desired change by getting the right people, designing bespoke business processes, leveraging data, applying insights and technology. We combine our expertise and take different bespoke approaches to solve different business challenges because we believe there is no one size fits all approach.

Job Description:

• Greet and assist customers in person, via phone, email, and social media platforms.
• Handle inquiries regarding leather care services, pricing, and turnaround times.
• Process customer orders, payments, and service requests accurately.
• Track and follow up on customer orders to ensure timely delivery and satisfaction.
• Maintain a professional and positive brand image in all interactions.
• Resolve customer complaints efficiently, escalating complex issues when necessary.

Requirements:

• OND / HND / Bachelor’s degree in any related field.
• Minimum of 2 years of experience in customer service, preferably in retail, luxury goods, or craftsmanship-related industries.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in Microsoft Office Suite and CRM tools.

Salary

Application Closing Date: Not specified

Application Instructions:

Click the button below to apply