CUSTOMER SERVICE REPRESENTATIVE AT LEGAL AFRIK CONSULT

Job Description:

• Respond to customer inquiries via phone and chat in a timely and professional manner.
• Proactively call customers with pending or delayed orders to provide updates and support.
• Follow up with customers post-purchase to confirm delivery or resolve issues.
• Liaise with delivery agents and logistics teams to ensure timely and accurate deliveries.
• Track orders and resolve shipping-related concerns or delivery failures.
• Convert inbound inquiries into sales through informative and persuasive communication.
• Provide detailed product information, assist with orders, and handle return or refund requests.
• Keep accurate records of customer interactions and delivery status.
• Report common issues or trends to relevant departments for process improvements.

Requirements:

• Proven experience in customer service, phone support, or logistics coordination (eCommerce preferred).
• Strong communication skills, both written and verbal.
• Confident handling phone calls and resolving concerns calmly and clearly.
• Comfortable using CRM, helpdesk, and order tracking systems.
• Ability to follow up proactively and think on your feet.
• Organised and detail-oriented with strong time management.
• Experience working with or coordinating delivery agents or logistics teams.
• Customer-first mindset with a focus on both support and sales.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should forward their CV to legalafrikconsult@gmail.com using the position as subject of email.