CUSTOMER CARE REPRESENTATIVE AT CAREER BREEDGE CONSULTANCY LIMITED | CUSTOMER CARE REP JOBS IN RIVERS

About Company:

Career Breedge Consultancy Limited - Our client, a reliable real estate development company, is recruiting to fill the position above.

Job Description:

Our client is seeking a smart, proactive, and results-oriented Customer Care Representative to serve as the critical bridge between initial inquiry and closed transaction. In the competitive real estate sector, customer care is not a reactive function, it is a strategic sales engine. This role is designed for a "Relationship Architect", a professional with 1–2 years of experience who understands how to blend high-empathy service with the persuasive grit required to convert prospects into property owners.

Your mission is to ensure "Seamless Journey Management." You will be responsible for the entire client lifecycle: from responding to high-intent inquiries across WhatsApp and social media to coordinating property inspections and maintaining the long-term relationships that drive referrals. If you possess "Follow-up Discipline" and the professional poise to manage high-net-worth visitors in a walk-in environment, we want you to drive our client experience.

Requirements:

1. Lead Nurturing & Sales Integration

• Omnichannel Responsiveness: Act as the first point of contact via phone, WhatsApp, and social media, providing rapid, professional, and accurate information on property portfolios, pricing, and payment plans.

• Conversion Discipline: Systematically follow up with prospective clients to nurture leads, overcoming objections and guiding them through the sales funnel toward closure.

• Campaign Support: Collaborate closely with the Sales and Marketing teams to execute property campaigns, ensuring that all marketing-generated interest is captured and converted.

2. Client Relationship Governance

• Referral Architecture: Maintain proactive engagement with existing clients, fostering the trust and satisfaction necessary to generate high-quality referrals and repeat business.

• Inspection Coordination: Facilitate the logistics of property viewings and client meetings, ensuring that every touchpoint reinforces a premium brand image.

• Conflict Resolution: Resolve client concerns or documentation hurdles with speed and diplomacy, maintaining a positive experience even under high-pressure situations.

3. Operational Excellence & Brand Image

• Data Stewardship: Maintain meticulous records of all customer interactions and sales activities, ensuring the CRM reflects real-time lead status and historical data.

• Front-Office Leadership: Manage walk-in customers and visitors with professional grace, ensuring the office environment reflects the company’s standards of excellence.

• Market Intelligence: Stay updated on local real estate trends and competitor pricing to provide clients with authoritative and comparative insights.

Qualifications and Skills:

Professional Profile

• Education: Minimum of OND / HND / BSc in Marketing, Business Administration, Mass Communication, or a related field.

• Experience: 1–2 years of proven experience in customer service or sales. Experience in Real Estate is a significant competitive advantage.

• Technical Savvy: Proficiency in Microsoft Office and digital communication tools (WhatsApp Business, CRM platforms, and email).

• Diversity Note: This role is open to Female candidates to ensure gender balance within the current team.

Core Competencies

• Persuasive Grit: Exceptional communication and negotiation skills with a natural ability to "close" inquiries.

• Follow-up Discipline: High level of organization and persistence in chasing leads and managing client documentation.

• Problem-Solving: The ability to resolve conflicts independently and maintain composure under pressure.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified persons should send their applications and CV to admin@endlexgroup.com using the Job Position as the subject

Note: Only shortlisted candidates will be contacted.