CUSTOMER SERVICE EXECUTIVE AT ELVARIDAH LIMITED

About Company:

At Elvaridah, we emphasize on the critical matters and prospects of organizations such as business growth, strategy, planning, marketing, structure, and people management across different industries. We help companies focus on the growth of their businesses while aligning costs with strategy. With our all-inclusive approach and expertise, we capture values across the boundaries of any organization. Elvaridah focuses on optimizing all the different parts of a business as a unit.

Job Description:

Customer Service (Call Center Duties):

• Handle inbound and outbound calls professionally and efficiently.
• Respond to customer enquiries, provide accurate information, and resolve issues promptly.
• Document customer interactions, complaints, and resolutions in the CRM system.
• Follow up on customer concerns to ensure satisfaction and closure.
• Escalate complex issues to the appropriate departments when necessary.
• Maintain service level targets (call handling time, response time, customer satisfaction scores).

Social Media & Digital Communication:

• Manage customer enquiries and complaints across social media platforms
• Respond to comments, DMs, and reviews in a timely and professional manner .
• Assist in creating basic content (texts, captions, replies) that align with brand tone.
• Collaborate with the marketing team to ensure consistent communication.

General Duties:

• Ensure high levels of customer satisfaction and retention.
• Provide daily or weekly reports on customer service activity.
• Participate in training sessions to improve service delivery.
• Maintain a positive and empathetic attitude toward customers at all times.

Requirements:

• Experience in customer service for a service-based or product-based company.
• Familiarity with social media tools.
• Ability to work flexible hours, including weekends when required.
• Fast learner with a passion for customer engagement and brand communication
• Strong verbal and written communication skills.
• Excellent listening, problem-solving, and interpersonal skills.
• Proficiency in CRM systems and social media tools.
• Ability to multitask, prioritize, and work under pressure.
• Strong attention to detail and high level of professionalism.
• Basic content creation skills (captions, responses, simple visuals) are an added advantage.

Qualifications and Skills:

• Minimum of 2–4 years’ experience in a call center or customer service role.
• Proven experience managing customer queries on social media platforms.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send their CV to: careers@elvaridah.com using the Job Title as the subject of the email.