CUSTOMER SERVICE REPRESENTATIVE AT IKNORBERT COMMUNICATIONS LIMITED

About Company:

IKNORBERT COMMUNICATIONS LIMITED was established as a company in 2012 after a critical research and observation of the need for a wider deep distribution channel for communication products within the African continent.

Job Description:

• Provide exceptional customer service through phone, email, and online channels.
• Actively listen to customer inquiries and concerns, demonstrating empathy and understanding.
• Resolve customer issues promptly and efficiently, exceeding expectations whenever possible.
• Follow established protocols and procedures for handling customer interactions.
• Accurately document customer interactions and maintain detailed records.
• Identify and escalate complex issues or complaints to the appropriate team.
• Upsell and cross-sell products and services to enhance customer satisfaction and revenue.
• Contribute to positive customer reviews and brand reputation.
• Proactively seek feedback from customers to identify areas for improvement.
• Stay up-to-date on company policies, products, and services.
• Adapt to changing customer needs and situations with a positive and professional attitude.
• Work effectively within a team environment to achieve customer service goals.
• Maintain a positive and professional demeanour even in challenging situations.
• Participate in ongoing training and development to enhance customer service skills.
• Contribute to a positive and supportive work environment for colleagues.

Requirements:

• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict resolution skills.
• Ability to work independently and as part of a team.
• Detail-oriented and organized.
• Ability to multitask and prioritize effectively.
• Positive and professional demeanour.
• Females only

Qualifications and Skills:

• B.Sc./HND/OND/NCE in a relevant discipline
• Minimum of 3 years of experience in customer service or a similar role 

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should forward their CV to: careers@iknorbert.com using the position as subject of email.