TELLER AT EXTRAMILEAGE CONSULTS LIMITED | TELLER JOBS IN LAGOS

About Company:

Extramileage Consults Limited is a reputable Microfinance Bank, located in Ajah, Lagos.

Job Description:

We are seeking a detail-oriented, trustworthy, and customer-centric Bank Teller to join our branch operations team. As the primary point of contact for our customers, you will be responsible for processing a variety of financial transactions—including deposits, withdrawals, and transfers—with absolute precision and a high level of professionalism. Beyond handling cash, you are a brand ambassador who identifies customer needs and promotes relevant banking products while maintaining strict adherence to anti-money laundering (AML) and "Know Your Customer" (KYC) protocols.

Requirements:

1. Transactional Excellence & Cash Management

• Precision Processing: Execute cash deposits, withdrawals, check cashing, and fund transfers accurately within the core banking system.

• Vault & Drawer Balancing: Maintain an impeccable cash drawer, ensuring all counts balance at the start and end of every shift with zero unauthorized variances.

• Foreign Exchange: Handle basic currency exchange and specialized transactions (e.g., cashier's checks, money orders) in accordance with daily rates.

2. Customer Relations & Financial Advisory

• Inquiry Resolution: Provide clear, polite, and accurate answers to customer questions regarding their accounts or bank services.

• Lead Generation: Identify opportunities to cross-sell bank products (e.g., credit cards, savings accounts, mobile app features) based on customer transaction patterns.

• Digital Support: Assist customers in navigating automated banking tools, such as ATMs and mobile banking applications.

3. Compliance, Security & Risk Mitigation

• Identity Verification: Strictly follow KYC (Know Your Customer) procedures to verify the identity of individuals before processing transactions.

• Fraud Detection: Identify and report suspicious activity, counterfeit currency, or potential fraud in compliance with AML (Anti-Money Laundering) regulations.

• Policy Adherence: Maintain the confidentiality of customer information and adhere to all internal security protocols regarding the banking hall and teller station.

Qualifications and Skills:

Academic Foundation

• Minimum Education: Possession of at least a National Diploma (ND) or equivalent in any field.

• Numerical Literacy: Strong basic mathematical skills and the ability to handle large volumes of cash quickly and accurately.

Core Competencies

• Integrity: High moral standing; must have a clean record of financial responsibility and honesty.

• Communication: Excellent verbal skills with a professional and welcoming demeanor.

• Tech Savvy: Comfortable using specialized banking software and standard office tools (MS Excel/Word).

• Attention to Detail: Ability to stay focused in a high-traffic environment to prevent entry errors or cash discrepancies.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified applicants are to send their CV to: Extramileageconsults1@gmail.com using "TELLER" as the subject of the mail.