HEAD OF COLLECTIONS - STRATEGY, TRANSFORMATION & PERFORMANCE AT FAIRMONEY MICROFINANCE BANK | COLLECTIONS - STRATEGY, TRANSFORMATION & PERFORMANCE JOBS IN LAGOS

About Company:

FairMoney is a pioneering mobile banking institution specializing in extending credit to emerging markets. Established in 2017, the company currently operates primarily within Nigeria, and it has secured nearly €50 million in funding from renowned global investors, including Tiger Global, DST, and Flourish Ventures. 

Job Description:

End-to-End Ownership:

• Full accountability for cash collected, arrears, roll-rates, PAR/NPL, and recovery economics
• Own outcomes, not activities or excuses
• Actively shape upstream inputs (Risk, Product, CX, Tech) to improve downstream collections performance

Strategy & System Design:
Design and execute a multi-horizon collections strategy:

• • Short-term cash optimisation
  • Mid-term recovery improvement
  • Long-term customer behaviour change

Build structured approaches to:

• • Early vs late-stage collections
  • Segmentation-driven treatment strategies
  • Behavioural and incentive-based interventions

Introduce clear experimentation frameworks (control vs test, ROI-driven rollouts)

Data-Led Decision Making:
Use data to drive decisions
Partner deeply with Risk and Data Science on:

• • Roll-rate optimisation
  • Behavioural analytics
  • Treatment effectiveness measurement
  • Unit economics and ROI of collections actions
• Demand transparent, decision-ready reporting with clear accountability

Team & Bench Strength:

• Build a high-calibre leadership bench within Collections
• Upgrade talent decisively where required
• Develop leaders, not just agents
• Create a culture of accountability, ownership, and continuous improvement

Cross-Functional Leadership:;

• Actively influence Product, Risk, Tech, and CX — do not wait for alignment
• Challenge constructively where design or policy decisions harm recoveries
• Be a respected, firm voice at senior leadership and ExCo forums

Customer & Brand Balance:

• Improve collections outcomes without damaging long-term customer value
• Reduce escalations through system fixes, not firefighting
• Balance firmness with fairness through smarter design, not leniency

Time-Bound Success Expectations:
First 90 Days (Stabilise & Diagnose):

• Take full ownership of collections performance and escalations
• Establish clear visibility on cash, arrears, roll-rates, and recovery drivers
• Identify and begin fixing the highest-impact structural blockers
• Deliver a credible, data-backed transformation roadmap with priorities and owners
• Reset accountability standards and leadership expectations within the team

First 6 Months (Deliver Step-Change):

• Demonstrate measurable improvement in:
  • Cash collected
  • Cash-to-arrears and cash-to-instalment ratios
  • Late-stage roll-rates
• Implement segmentation-driven treatment strategies at scale
• Reduce escalations and repeat failure points through system and process redesign
• Strengthen leadership bench with clear successors and upgraded capability

Requirements:

• Proven track record of turning around or materially improving collections performance
• Experience operating in data-rich, fast-moving environments

Mindset & Traits:

• Builder, not caretaker
• Strong personal ownership — “the buck stops with me”
• Comfortable with ambiguity and transformation
• Proactive, commercially minded, and decisive
• Willing to challenge peers and leadership when required
• Low tolerance for excuses; high tolerance for accountability

Qualifications and Skills:

• Minimum of first degree in any related field of study.
• Senior leadership experience in collections within lending, fintech, or credit-led businesses

Salary

Application Closing Date: Not specified

Application Instructions:

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