SOCIAL MEDIA MANAGER / CUSTOMER EXPERIENCE REPRESENTATIVE AT TOTAL CHILD SCHOOL | SOCIAL MEDIA / CUSTOMER CARE JOBS IN LAGOS

About Company:

Total Child School is a co-educational Nursery, Primary and Secondary School. The school is sited at a serene location providing a beautiful, natural and highly conducive atmosphere for learning. The School promises every child a privileged, purposeful, enriching, very enjoyable and memorable school life.

Job Description:

We are seeking a high-velocity and structurally elite Social Media Manager / Customer Experience Representative to anchor the growth engine of our school network. In a specialized educational landscape where institutional momentum is dictated by the speed of the inquiry and the precision of the engagement success is defined by "Engagement Sovereignty", the ability to harmonize creative digital marketing with the clinical precision required for Lead Nurturing, Enrollment Conversion, and CRM Governance. This role is designed for a "Digital Architect" who can blend "Creative Grit" (producing compelling brand content) with the "Analytical Agility" required to manage Conversion Pipelines and Performance Metrics.

Requirements:

1. Orchestration & Visibility Governance

• Sovereignty of the Narrative: Develop and execute social media strategies with millimetric focus, acting as the primary "Source of Brand Visibility."

• Inquiry Architecture: Generate and nurture leads through digital platforms and content, providing the "Structural Foundation" for student recruitment.

• Integrity Stewardship: Create compelling content that reflects the school’s value proposition, ensuring the "Source of Institutional Identity" is elite and uncompromised.

2. Tactical Resilience & Conversion Logic

• Nurturing Sovereignty: Engage prospective families via digital channels to drive enrollment, acting as the primary "Source of Customer Trust."

• CRM Architecture: Manage leads and conversion pipelines using HubSpot or Sales Cloud, providing the "Functional Foundation" for data-driven recruitment.

• Conversion Stewardship: Support targeted messaging and timely follow-ups, maintaining the "Source of Enrollment Growth."

3. Operational Integrity & Analytical Power

• Performance Sovereignty: Monitor and optimize metrics (engagement, leads, ROI), acting as the primary "Source of Marketing Efficiency."

• Insight Architecture: Analyze trends and recommend strategies to improve campaign results, providing the "Relational Foundation" for strategic decision-making.

• Velocity Logic: Utilize conversion tracking and analytics to accelerate the "Inquiry-to-Enrollment" cycle, maximizing the "Source of Institutional Throughput."

Qualifications and Skills:

Professional Profile

• Education: Bachelor’s Degree in Marketing, Communications, or a related field.

• Experience: Proven track record in Social Media Management, Digital Marketing, or Lead Generation.

• Technical Power: Proficiency in CRM tools (HubSpot, Salesforce) and conversion tracking analytics.

• Skill Set: Mastery of Content Strategy, Digital Engagement, and Customer Experience.

Core Competencies

• Creative Grit: Ability to conceptualize and produce content that resonates with prospective families.

• Engagement Sovereignty: Mastery of the "Attract-Engage-Nurture-Convert" lifecycle.

• Execution Power: Results-oriented mindset with a strong focus on meeting enrollment targets.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should forward their CV and call up letter to: s.totalchild@gmail.com using the Job Position as the subject of the mail.

Note: If you are passionate about using digital platforms to drive growth and engagement, we would love to hear from you.