SOCIAL MEDIA / CUSTOMER SERVICE REPRESENTATIVE AT R & R RECRUITING SERVICES

About Company:

R & R Recruiting Services is a Recruitment Agency, Training, Consulting & Human Resources Management.

Job Description:

• Manage and respond to customer inquiries, complaints, and feedback on all social media platforms.
• Maintain a professional and engaging tone that aligns with the brand’s image.
• Monitor and track brand mentions, messages, and comments daily.
• Collaborate with the sales and marketing teams to provide accurate product information and updates.
• Resolve customer issues efficiently and escalate unresolved concerns to the appropriate department.
• Keep records of customer interactions, inquiries, and feedback for reporting and improvement purposes.
• Identify frequently asked questions or complaints and suggest solutions to improve customer experience.
• Assist in creating engaging posts, stories, and campaigns that drive customer engagement.
• Monitor online reviews and ensure brand reputation management.
• Stay up to date with social media trends and customer service best practices.

Requirements:

• Interested candidates should possess a Bachelor's Degree with 3 - 4 years work experience.

Salary

Application Closing Date: 24th November, 2025

Application Instructions:

Interested and qualified candidates should send their CV to: r2recruitmentservices@gmail.com using the Job Title as the subject of the email.

Note: For inquiries, send a WhatsApp message to: 09035411252.