SERVICE DELIVERY MANAGER AT VATEBRA LIMITED

About Company:

Vatebra Limited is a leading ICT company in Africa with competency in the delivery of cutting-edge Software Solutions in the Private and Public Sector in Africa. The company was established in 2003 as Fleet Technologies Limited in order to bridge the gap in the provision of competent and dependable Software Solutions. 

Job Description:

• Coordinate the day-to-day management of project activities, timelines, and resources.
• Maintain project schedules, track progress, and update stakeholders on project milestones.
• Act as a liaison between team members, clients, and other stakeholders to ensure smooth project execution.
• Prepare and maintain project-related documentation, including status reports, meeting notes, and action item lists.
• Identify and monitor project risks and issues, escalating them to senior team members when necessary.
• Work closely with cross-functional teams to ensure all project tasks are completed on time and meet quality standards.
• Work with customer support to ensure customers are delighted with post implementation activities on all projects executed.
• Build and maintain strong client relationships to ensure customer satisfaction and retention.

Requirements:

• Candidates should possess a B.Sc. Degree in Information Technology, Management
• Service Management
• Client relationship Management
• Project Management
• Team leadership, conflict resolution, effective communication, incident management.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send their Resume to: careers@vatebra.com using the Job Title as the subject of the email.