SENIOR MANAGER, SALES OPERATIONS AT HUGO | SENIOR MANAGER JOBS IN NIGERIA

About Company:

Hugo is a Future-of-Work company. We build and manage remote teams in black communities for some of the world’s largest technology and media companies. We specialize in end-to-end machine learning data annotation and omnichannel support solutions that ultimately yield more inclusive outcomes for both black communities globally and our clients.

Job Description:

Hugo is seeking a high-caliber Senior Manager, Sales Operations to serve as the chief architect of our mid-market Go-To-Market (GTM) engine. Reporting to the Head of Revenue Operations, you will lead the structure, organization, and execution that powers our revenue growth.

Your mission is to bring clarity, order, and predictable execution to the revenue organization. You will oversee a dedicated team of Sales Administrators and RevOps staff, transforming incoming requests into structured, high-velocity workflows—from account enrichment and competitive intelligence to sequence builds and outbound support. If you are part systems thinker, part project manager, and part people coach, this is your opportunity to build a world-class sales operations function.

Requirements:

1. Team Leadership & Talent Development

• High-Performance Coaching: Build, mentor, and lead a team of Sales Administrators and Ops contributors, evolving early-career talent into high-performing revenue operators.

• Operational Culture: Establish clear expectations and quality standards, fostering a culture defined by accountability, accuracy, and speed.

• Workflow Governance: Define the "Hugo Way" for task execution, ensuring every team member understands their role in the broader GTM strategy.

2. Process Engineering & Project Management

• Intake & Prioritization: Own the intake process for all Sales Ops requests, translating ambiguous needs into structured, time-bound workflows.

• SOP Architecture: Develop and maintain the documentation, checklists, and templates that ensure consistent quality across campaign builds and account enrichment.

• GTM Enablement: Ensure the mid-market sales team has the research, tools, and competitive intelligence needed for effective outreach to digital-native and B2B organizations.

3. Systems, Technology & Insights

• Tech Stack Ownership: Serve as the lead administrator for HubSpot and Monday.com, optimizing these tools to simplify workflows and automate manual steps.

• Data Hygiene: Partner across teams to ensure clean data architecture and accurate reporting across all connected systems.

• Pipeline Intelligence: Conduct recurring pipeline analysis to surface trends and gaps, delivering weekly actionable insights to Sales Leadership.

Qualifications and Skills:

Professional Profile

• Experience: Proven experience managing a Sales Operations, Sales Administration, or RevOps function. Experience supporting Mid-Market B2B or digital-native companies is highly preferred.

• Technical IQ: Technically confident with modern sales tools—specifically HubSpot and Monday.com. Familiarity with BPO or tech-enabled services is a plus.

• Leadership: A strong people leader with a coaching mindset; someone who thrives in high-velocity, ambiguous environments.

• Location Preference: Africa First talent is strongly encouraged to apply.

Core Competencies

• Systems Thinking: The ability to bring structure to chaos and see the "big picture" of the revenue engine.

• Project Management: Exceptional follow-through with an eagle eye for detail.

• Data Literacy: Comfortable working with data, reporting, and complex pipeline analysis.

• Communication: Ability to translate complex executive requests into simple, actionable workflows for your team.

Salary

Application Closing Date: Not specified

Application Instructions:

Click the button below to apply