PRODUCT MANAGER AT FAIRMONEY NIGERIA

About Company:

FairMoney Nigeria is building the leading mobile bank for emerging markets. We started with a digital microcredit application on Android, and currently roll out additional financial services (current account, savings, debit card) while expanding the product to Western Africa and South-East Asia.

Job Description:

Product Strategy & Vision:

• Define and execute the product vision for merchant onboarding aligned with Fairmoney's growth objectives
• Identify opportunities to streamline the onboarding journey and reduce friction

Onboarding Experience:

• Design seamless, intuitive onboarding flows (KYC, document verification, activation)
• Build merchant journeys that balance speed with compliance and trust

Cross-Functional Execution:

• Collaborate with Engineering, Compliance, Risk, Operations, Sales, and Design teams to deliver onboarding solutions
• Ensure scalability of onboarding processes to support rapid merchant growth

Compliance & Risk Management:

• Work closely with Compliance and Risk teams to meet regulatory requirements (KYC/AML, CBN guidelines)
• Anticipate risks in the onboarding process and design effective mitigations

Data-Driven Optimisation:

• Define KPIs such as onboarding completion rate, time-to-activation, and merchant churn
• Use analytics and customer insights to continuously improve funnel conversion

Merchant Engagement & Feedback:

• Conduct interviews and research to understand merchant needs and pain points
• Leverage feedback to refine onboarding flows and improve merchant satisfaction

Market Awareness:

• Stay informed on fintech and merchant onboarding trends across Africa and globally
• Benchmark against best-in-class solutions to ensure Fairmoney remains competitive.

Requirements:

• Bachelor's degree in Business, Finance, Computer Science, or related field; Master's preferred
• Proven experience as a Product Manager, ideally in fintech, payments, or digital onboarding
• Strong knowledge of KYC/AML processes, merchant risk, and regulatory frameworks
• Deep familiarity with the Nigerian and broader African fintech landscapes; knowledge of local banking regulations and customer behaviours is highly advantageous
• Analytical skills with experience using tools like SQL, Excel, or BI dashboards
• Excellent communication and stakeholder management skills
• Entrepreneurial, detail-oriented, and customer-obsessed mindset.

Salary

Application Closing Date: Not specified

Application Instructions:

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