PRODUCT MANAGER AT FAIRMONEY | PRODUCT MANAGEMENT JOBS IN LAGOS

About Company:

FairMoney is a pioneering mobile banking institution specializing in extending credit to emerging markets. Established in 2017, the company currently operates primarily within Nigeria, and it has secured nearly €50 million in funding from renowned global investors, including Tiger Global, DST, and Flourish Ventures.

Job Description:

• The Product Manager for Merchant Onboarding will own the end-to-end experience of how merchants discover, register, verify, and start using Fairmoney’s financial products.
• You will be responsible for crafting intuitive onboarding flows, ensuring regulatory compliance, and driving adoption by making it effortless for merchants to go live.
• This role demands strong problem-solving, execution discipline, and deep empathy for small and medium businesses in Nigeria’s fast-evolving fintech landscape.

Key Responsibilities
Product Strategy & Vision:

• Define and execute the product vision for the asset finance team aligned with Fairmoney’s growth objectives.
• Identify opportunities to streamline the onboarding journey and reduce friction.

Onboarding Experience:

• Design seamless, intuitive onboarding flows (KYC, document verification, activation).
• Build merchant journeys that balance speed with compliance and trust.

Cross-Functional Execution:

• Collaborate with Engineering, Compliance, Risk, Operations, Sales, and Design teams to deliver onboarding solutions.
• Ensure scalability of onboarding processes to support rapid merchant growth.

Compliance & Risk Management:

• Work closely with Compliance and Risk teams to meet regulatory requirements (KYC/AML, CBN guidelines).
• Anticipate risks in the onboarding process and design effective mitigations.

Data-Driven Optimisation:

• Define KPIs such as onboarding completion rate, time-to-activation, and merchant churn.
• Use analytics and customer insights to continuously improve funnel conversion.

Merchant Engagement & Feedback:

• Conduct interviews and research to understand merchant needs and pain points.
• Leverage feedback to refine onboarding flows and improve merchant satisfaction.

Market Awareness:

• Stay informed on fintech and merchant onboarding trends across Africa and globally.
• Benchmark against best-in-class solutions to ensure Fairmoney remains competitive.
• Demonstrates a strong willingness to get hands-on, diving deep into technical details when needed while also spending time in the field to experience the customer journey firsthand and inform practical, customer-centric decisions.

Requirements:

• Bachelor's degree in Business, Finance, Computer Science, or related field; Master’s preferred.
• Proven experience as a Product Manager, ideally in fintech, payments, or digital onboarding.
• Strong knowledge of KYC/AML processes, merchant risk, and regulatory frameworks.
• Deep familiarity with the Nigerian and broader African fintech landscapes; knowledge of local banking regulations and customer behaviours is highly advantageous.
• Analytical skills with experience using tools like SQL, Excel, or BI dashboards.
• Excellent communication and stakeholder management skills.
• Entrepreneurial, detail-oriented, and customer-obsessed mindset.

Salary

Application Closing Date: Not specified

Application Instructions:

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