INBOUND CUSTOMER SERVICE AGENT AT BFREE AFRICA

About Company:

BFREE - We are a young, innovative and Nigeria’s foremost ethical debt collection startup. If you want to have fun while working in a fun environment, earn very well when you perform like a rock-star, and be part of a company where your voice matters, then Bfree is the place for you. Because we hate status-quo and we hate mediocre - we founded BFREE to revolutionize debt recovery in Nigeria

Job Description:

• Manage a high volume of incoming customer calls for all inquiries about products and services.
• Negotiate with customers to facilitate recovery
• Analyze all customer issues and assist in resolving them within the required timeframe.
• Coordinate with customers and ensure appropriate questioning to identify issues.
• Manage all customer inquiries and summarise them to be presented to management.
• Maintain knowledge of all customer requirements and provide appropriate solutions.
• Maintain accuracy of all data and verify the same for all customer services.
• Analyze all issues and recommend alternative solutions to ensure quick resolution.

Requirements:

• Excellent typing Skills.
• Experience in a loan recovery/collections work environment is an added advantage.
• Working knowledge of Google Workspace.
• Excellent communication and negotiating skills.
• Good listening skills and superb questioning techniques.
• Proximity to Berger, Ikeja, Ketu, Magodo, Ojota and Ogudu.

Qualifications and Skills:

• Academic Qualifications: B.Sc. / HND / OND / NCE in any field.
• Fluency in speaking Hausa language is an added advantage.
• Previous experience working as a Call centre agent/Customer service agent/Tele-loan recovery agent.

Salary

Application Closing Date: 23rd October, 2025

Application Instructions:

Click the button below to apply