GENERAL SUPERVISOR JOB AT RESIDENCY HOTEL LIMITED | SUPERVISOR JOBS IN ANAMBRA

About Company:

Residency Hotel Limited is one of the leading hospitality industries in Nigeria with over 10 branches across the nation and more than 30 years in the industry.

Job Description:

We are seeking a highly disciplined and versatile General Supervisor to lead our hotel operations and serve as the primary enforcer of our standards of excellence. This role demands an "all-terrain" leader who understands every facet of hospitality—from the front gates (security) to the back-of-house (kitchen). You will be responsible for standardizing operations, managing departmental synergy, and ensuring that every guest experience is consistent and high-quality. If you are a strategic thinker with a hands-on approach to leadership and a commitment to profit-driven operations, we invite you to lead our team.

Requirements:

1. Operational Oversight & Quality Control

• Departmental Synergy: Oversee daily operations across all departments (Rooms, F&B, Security, and Maintenance) to ensure maximum efficiency.

• Standardization: Develop and implement Standard Operating Procedures (SOPs) to ensure a consistent guest experience regardless of which shift is on duty.

• Facility Maintenance: Regularly assess facilities and services to ensure they meet or exceed brand standards.

2. Financial & Strategic Performance

• Revenue Drive: Monitor financial and operational metrics to ensure the hotel meets its weekly and monthly profit targets.

• Growth Strategy: Formulate and execute plans to enhance business growth, identify new revenue streams, and stay ahead of local competitors.

• Resource Allocation: Manage budgets and optimize resource allocation to reduce waste while maintaining luxury service standards.

3. Leadership & People Management

• Team Development: Recruit, train, and mentor a high-performance team. You are responsible for inspiring staff to deliver "outstanding" rather than just "adequate" service.

• Performance Culture: Conduct regular performance reviews and provide constructive feedback to foster continuous improvement.

• Conflict Resolution: Address guest complaints and internal staff grievances professionally and promptly to maintain a harmonious environment.

4. Compliance & Risk Management

• Safety Protocols: Ensure strict compliance with all health, safety, and hospitality regulatory requirements.

• Security & Loss Prevention: Oversee the security department to protect the organization’s interests and guest safety.

• Risk Assessment: Implement proactive measures to mitigate operational and financial risks.

Qualifications and Skills:

Education & Experience

• Academic Background: Bachelor's Degree in Hospitality Management, Business Administration, or a related field.

• Proven Tenure: 1–2 years of managerial experience in the hospitality industry with a track record of operational success.

Core Competencies

• Holistic Knowledge: A deep understanding of how all hotel departments (Security, Kitchen, Front Desk, Housekeeping) interconnect.

• Leadership: Strong decision-making abilities and the poise to lead under pressure.

• Tech-Savvy: Proficiency in Hospitality Management Software (PMS) and digital reporting tools.

• Interpersonal Mastery: Exceptional customer service skills and the ability to influence diverse teams.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send their CV to: rhljobrecruit@gmail.com using the Job Position as the subject of the mail.