FRONT DESK OFFICER AT DISCOVERING TALENTS ACADEMY | FRONT DESK OFFICER JOBS IN ABUJA

About Company:

Discovering Talents Academy, a fast-growing Nursery and Primary School in Gwarinpa, Abuja, offers first class education from preschool to primary levels. Discovering Talents Academy uses the Blended Nigeria-Montessori curriculum in Early Years and a Blended Nigeria-British curriculum at the primary level.

Job Description:

We are seeking a high-energy, professional, and meticulous Front Desk & Admissions Officer to serve as the face and voice of our institution. This is a dual-impact role: you are responsible for maintaining a world-class front-office experience while simultaneously acting as a Growth Catalyst by managing the end-to-end student admission journey.

The ideal candidate understands that the front desk is a "Confidential Zone" and a "Conversion Hub." You must be adept at using CRM software to track prospective parents, managing high-volume communication via WhatsApp and Google Calendar, and upholding the prestigious image of the school through impeccable conduct and hygiene.

Requirements:

1. Front Office Excellence & Brand Image

• Primary Liaison: Serve as the professional first point of contact for parents, visitors, and staff, maintaining an alert and approachable posture at all times.

• Visitor Governance: Direct visitors appropriately, ensuring strict adherence to sign-in/out protocols and reception organization.

• Telecommunications: Manage all calls using prescribed protocols, ensuring clear, slang-free, and helpful communication.

2. Admissions Pipeline & Client Conversion

• Enrollment Journey: Expertly guide prospective parents from the initial "warm lead" stage to successful student enrollment.

• Data Management: Meticulously record prospective client data in the school’s software and execute proactive follow-up schedules.

• Nurture Campaigns: Utilize "Did You Know" content and scheduled broadcasts to maintain brand awareness and interest.

• Financial Integrity: Strictly monitor payment confirmations into the school’s official account; zero-tolerance for physical cash handling by the FDO.

3. Administrative Support & Conflict Resolution

• Complaint Architecture: Log and track all complaints via the school software, ensuring they are forwarded to the correct departments and resolved with timely feedback provided to parents.

• Information Dissemination: Manage official school broadcasts and utilize Google Calendar to automate recurring communication tasks (e.g., event reminders, holiday updates).

• Confidentiality: Uphold the front desk as a secure space, ensuring student and staff data is never released without explicit Head of School approval.

Qualifications and Skills:

Professional Profile

• Education: OND or Bachelor’s Degree in any discipline.

• Experience: 3–6 years in a front-facing administrative, customer service, or admissions role.

• Tech Stack: Proficiency in Google Calendar, school management software (CRM), and professional WhatsApp communication.

• Added Advantage: Proven Social Media management skills to support brand visibility.

Core Competencies

• Sales Aptitude: The ability to "close the deal" with prospective parents through persistence and persuasion.

• Professional Conduct: Absolute adherence to dress codes, hygiene standards, and ethical communication (no gossiping or insubordination).

• Multitasking: Managing physical visitors while coordinating digital broadcasts and administrative logs.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send their CV to: discoveringtalentsacademy@gmail.com using Job Position as the subject of the mail