FRONT DESK / CUSTOMER ENGAGEMENT EXECUTIVE JOB AT WENDERNEK CONSULTING LIMITED | FRONT DESK JOBS IN LAGOS

About Company:

Wendernek Consulting Limited is the leading human resource outsourcing management solutions provider in Nigeria. Our purpose is to provide applied and bespoke solutions to our clients.

Job Description:

We are seeking a high-performing, well-groomed, and commercially savvy Wellness Center Manager & Sales Lead to oversee the guest experience and drive revenue growth at our center. This multi-functional role is the heartbeat of our facility, requiring a professional who can transition seamlessly from greeting high-profile guests to executing aggressive field sales and managing complex administrative operations. You will be responsible for the entire customer lifecycle—from lead generation and online conversion to on-site service delivery and financial reporting. If you have a passion for the wellness industry and a proven track record of hitting sales targets while maintaining impeccable facility standards, we invite you to lead our team.

Requirements:

1. Elite Customer Experience & Journey Management

• Concierge Excellence: Provide a world-class welcome, educating guests on our specialized products and holistic therapies to ensure a premium experience from entry to exit.

• Appointment Orchestration: Masterfully schedule treatments and therapies, coordinating with Doctors and Therapists to ensure zero overlaps and maximum facility utilization.

• Resolution Management: Address customer queries and complaints with high emotional intelligence, escalating medical or technical concerns to the clinical team when necessary.

2. Omnichannel Sales & Business Development

• Sales Conversion: Manage all digital inquiries (WhatsApp, Email, Social Media), mastering the art of converting "chat leads" into high-value clients.

• Field Engagement: Represent the brand at exhibitions, networking events, and through field visits to identify and pitch to new corporate and individual leads.

• Revenue Growth: Achieve monthly sales targets through cold calling, aggressive upselling, and maintaining a robust CRM database of client preferences and history.

• Invoicing & POS: Manage the front-desk billing system, ensuring accurate invoicing for all products and wellness services.

3. Operational Leadership & Administration

• Facility Stewardship: Oversee the daily cleanliness, safety, and functionality of the center, managing external vendors for repairs and facility upgrades.

• Reporting & Finance: Manage POS systems, perform end-of-day reconciliations with the finance department, and prepare data-driven daily, weekly, and monthly sales reports.

• Project Support: Supervise administrative functions, prepare meeting minutes, and assist in the execution of on-site and off-site wellness events.

Qualifications and Skills:

Education & Experience

• Academic Background: Bachelor’s Degree or HND in Business, Marketing, or a related field.

• Proven Tenure: 5–7 years of experience in sales, front-office management, or a multi-functional operations role.

• Industry Niche: Preferred experience in the Wellness, Hospitality, or Lifestyle sectors.

Technical & Professional Skills

• Communication: Exceptional verbal and written communication skills with a pleasing, professional personality.

• Tech-Savvy: Proficiency in CRM systems, Google Workspace, Microsoft Office, and modern Billing/POS software.

• Sales Acumen: Proven ability to handle cold calling, pitch presentations, and sales closing.

• Adaptability: Strong troubleshooting skills with a "progressive" attitude toward solving operational challenges.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send their CV or Resume to: recruitment@wendernek.com using the Job Position as the subject of the mail.