CUSTOMER SUPPORT OFFICER AT TEAMACE LIMITED | CUSTOMER CARE JOBS IN LAGOS

About Company:

TeamAce Limited - Our client, a reputable organization in the Fintech sector, is recruiting to fill the position below

Job Description:

We are seeking a dedicated and proactive Customer Support Officer to join our team! In this role, you will be the face of our service, managing interactions, resolving issues, and ensuring a seamless experience for our users.

Requirements:

• Customer Engagement: Respond to inquiries across multiple channels (email, chat, etc.).

• Issue Resolution: Handle complaints promptly and escalate complex matters as needed.

• Record Keeping: Maintain accurate logs of interactions and transactions.

• Team Collaboration: Work closely with Tech, Compliance, and Operations teams to solve user issues.

• Process Improvement: Identify recurring pain points and provide feedback to enhance our service delivery.

Qualifications and Skills:

• Education: Holds a Bachelor’s Degree in Business Administration, Communications, or a related field.

• Experience: 1–3 years in customer support, ideally within a fintech or fast-paced environment.

• Communicative: You have excellent interpersonal skills and can convey solutions clearly.

• Tech-Savvy: Proficient in customer support tools and Microsoft Office.

• Diligent: Highly organized with a sharp eye for detail and a knack for problem-solving.

Salary

Application Closing Date: Not specified

Application Instructions:

Click the button below to apply