CUSTOMER SERVICE OFFICER AT TIVANA WORKFORCE | CUSTOMER SERVICE JOBS IN ABUJA

About Company:

Tivana Workforce is a workforce solutions company that provides services that unlock the full potential of human capital to drive business excellence and growth in an ever-evolving marketplace. Our Services include Staffing and Recruitment, Workforce Management, Training and Development, Technology Solutions, HR Consulting, Team Retreat Planning and Specialized services

Job Description:

• To provide exceptional customer support by addressing inquiries, resolving complaints, processing requests, and ensuring a positive customer experience that promotes customer satisfaction and loyalty.

Key Responsibilities

• Respond to customer inquiries through phone, email, social media, and in-person interactions.
• Resolve customer complaints and service issues promptly and professionally.
• Provide accurate information about products, services, policies, and procedures.
• Process customer orders, requests, returns, and exchanges.
• Maintain accurate records of customer interactions and transactions.
• Follow up with customers to ensure issues are resolved satisfactorily.
• Escalate complex issues to the appropriate department when necessary.
• Support customer retention and loyalty initiatives.

Requirements:

• Bachelor's Degree / HND / OND in Business Administration, Marketing, Communication, or a related field.
• 1–3 years of experience in customer service or a similar role.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in Microsoft Office and customer relationship management (CRM) systems is an advantage.

Key Competencies:

• Customer Service Excellence
• Communication Skills
• Problem Solving
• Conflict Resolution
• Interpersonal Skills
• Attention to Detail
• Time Management
• Patience and Empathy

Salary

Application Closing Date: 19th June, 2026

Application Instructions:

Candidates should send their CV and photograph to: tivanaworkforce@gmail.com using the Job Title as subject of the mail.