CUSTOMER SUPPORT OFFICER AT JIMADEK CONSULTING LIMITED | CUSTOMER CARE JOBS IN BENUE

About Company:

Jimadek Consulting Limited - Our client, a reputable financial services organization, is recruiting an experienced, and result-driven professional to fill the position below: 

Job Description:

Are you a people-person with a passion for delivering exceptional service? [Company Name] is looking for a dedicated and proactive Customer Service Associate to join our team in Benue. In this role, you will be the primary point of contact for our clients, providing comprehensive onboarding support, resolving inquiries, and ensuring our users have a seamless experience with our products. If you are based in Benue or willing to relocate, we want to hear from you.

Requirements:

• Customer Support: Act as the face of our company, providing professional and timely assistance to customers via various communication channels.

• Onboarding: Guide new users through the product onboarding process, ensuring they understand key features and value propositions.

• Problem Solving: Efficiently troubleshoot and resolve product-related queries, complaints, and technical issues.

• Product Expertise: Maintain an in-depth knowledge of our offerings to provide accurate and helpful information to our customer base.

• Feedback Collection: Gather customer insights and feedback to help improve our service quality and product development.

• Relationship Management: Build strong rapport with clients to ensure high levels of satisfaction and long-term retention.

Qualifications and Skills:

• Experience: 1–3 years of proven experience in customer service, support, or a client-facing role.

• Location: Must be currently based in or fully willing to relocate to Benue State.

• Communication: Excellent verbal and written communication skills in English; ability to explain technical concepts simply.

• Soft Skills: Strong empathy, patience, and a "customer-first" mindset.

• Organizational Skills: Ability to manage multiple customer inquiries simultaneously in a fast-paced environment.

• Tech Literacy: Proficient in basic computer applications and eager to learn new software tools.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send their updated CV to: recruitment.jimadekconsulting@gmail.com using the Job Position as the subject of the mail.

Note: Only shortlisted candidates will be contacted.