CUSTOMER SUPPORT ASSISTANT AT MARKETPLACE NAIJA

About Company:

Marketplace Naija is a free classified ads platform that connects buyers and sellers across Nigeria. Whether you're selling personal items, offering services, promoting a small business, or looking for great deals near you, Marketplace Naija makes it easy. Simply post your ad for free, reach real local buyers, and close deals quickly with no listing fees or complicated steps. We focus on genuine connections, safe transactions, and giving everyday Nigerians a simple way to buy and sell online.

Job Description:

• Respond to customer inquiries through chat, email, WhatsApp, and phone.
• Help users resolve account, listing, or transaction issues.
• Track and follow up on open support tickets to ensure timely resolution.
• Escalate technical or complex issues to the appropriate team.
• Assist in gathering customer feedback to help improve platform features and user experience.
• Maintain clear documentation of user conversations and resolutions.

Requirements:

• At least 1 year experience in customer service or support role.
• Strong written and verbal communication skills in English.
• Comfortable using WhatsApp, email tools, and basic CRM or support platforms.
• Patient, attentive, and able to stay calm when handlingusers.
• Good problem-solving skills and ability to work independently.
• Reliable internet connection and access to a working smartphone or laptop.
• Knowledge of Nigerian online buying and selling culture is a strong plus.

Qualifications and Skills:

• Experience working with online marketplaces or eCommerce platforms.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send their CV and a brief message introducing yourself to: careers@marketplace.ng using “Customer Support Assistant Application” as the subject of the email.