CUSTOMER SUCCESS SUPERVISOR AT OVM CONSULTING SERVICES | CUSTOMER SUCCESS JOBS IN NIGERIA

About Company:

OVM Consulting Services is a Morden Human Resource Consultancy Organization. We provide our clients with Customized HR Solutions for their Unique Needs.

Job Description:

• Supervise the customer service team, ensuring high-quality support and client satisfaction.
• Develop and implement customer success strategies to increase retention and engagement.
• Handle escalated customer inquiries, complaints, and feedback promptly and professionally.
• Monitor and analyze customer interactions to identify trends and areas for improvement.
• Train, coach, and motivate team members to meet performance and service targets.
• Collaborate with sales, marketing, and operations teams to ensure seamless customer journeys.
• Prepare and present regular reports on customer success metrics to management.
• Maintain a deep understanding of our cosmetic products to provide accurate advice and solutions.

Requirements:

• Minimum of HND / B.Sc. in any related field (Business, Communications, Marketing, etc.).
• 3+ years of experience in customer service or client relations, with at least 1 year in a supervisory role.
• Strong leadership and team management skills.
• Excellent communication, interpersonal, and problem-solving abilities.
• Proficiency in MS Office and customer relationship management (CRM) tools.
• Experience in cosmetics, retail, or the beauty industry is an advantage.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send their CV to: Obmbang@gmail.com using the Job Position as the subject of the email.