CUSTOMER SUCCESS / CLIENT RELATIONS MANAGER AT MAGNACAP LIMITED

About Company:

MagnaCap Limited is a SEC licensed financial brokerage and investment advisory company. We are known for our dependability, accountability, and quality of service. We deploy innovative strategies to ensure that our clients get maximum value.

Job Description:

• Serve as the primary point of contact for assigned clients post-sale.
• Onboard new customers and help them get up to speed quickly.
• Develop deep understanding of client goals and align product usage accordingly.
• Monitor account health, usage, and proactively address issues or concerns.
• Provide regular reports, insights, and recommendations to clients.
• Act as a liaison between customers and internal teams.
• Manage escalations and ensure timely resolution of customer issues.
• Champion customer feedback and contribute to product/service improvements.
• Manage communications channels such as emails, WhatsApp, LinkedIn, Instagram etc
• Communicate regularly with clients through marketing campaigns.

Requirements:

• Bachelor’s Degree / HND / OND in Business, Marketing, Communications, or related fields
• 2 - 5 years of experience in customer success, account management, or related role.
• Strong communication, relationship-building, and problem-solving skills.
• Experience using CRM tools (e.g., Salesforce, HubSpot, or similar).
• Proactive, organized, and able to manage multiple priorities.
• Empathy, patience, and a customer-first mindset.
• Fintech industry experience.
• Knowledge of customer success platforms.

Salary

Application Closing Date: 11th November, 2025

Application Instructions:

Interested and qualified candidates should send their CV to: career@magnacap.org using the job title as the subject of the mail.