CUSTOMER SERVICE SUPPORT LEAD AT ADLIMNET LIMITED

About Company:

Adlimnet Limited is a luxury scent company in the heartbeat of Lagos.

Job Description:

Customer Communication & Support:

• Attend promptly to customer messages and inquiries from all digital channels (Instagram, website, sales apps, WhatsApp).
• Ensure polite, timely, and professional responses to all client queries.
• Accurately record client details, preferences, and purchase history in the customer database.

Database Management:

• Update and maintain an organized and accurate client database daily.
• Cross-check all entries for correctness before submission.
• Immediately correct any identified errors and inform the MD if system-related issues arise.
• Safeguard client information and follow company confidentiality standards.

Sales & Order Management:

• Process online sales orders accurately through Instagram, the company website, and other sales platforms.
• Confirm product availability and coordinate with sales or inventory teams for dispatch.
• Ensure every sale is properly logged and linked to a client profile in the database.

Social Media & Digital Presence:

• Post and update content on Adlimnet’s Instagram and Google My Business daily.
• Highlight current products, promotions, or client testimonials using accurate product information.
• Respond to comments, inquiries, and reviews courteously.

Reporting & Communication:

• Indicate resumption by sending a WhatsApp message to the MD at the start of work.
• Submit a Daily Report by 5:30 PM, summarizing:
  • Customer interactions and responses handled
  • Sales processed
  • Database updates
  • Posts made (Instagram & Google)
  • Notable issues or suggestion

Accuracy & Conduct:

• All shared information must be 100% accurate — incorrect data entry, sales record, or product detail will not be tolerated.
• Follow company policies and uphold professionalism in communication, both written and verbal.
• Respect confidentiality and adhere to Adlimnet’s Code of Conduct

Data & Sales Analysis

• Generate and submit a weekly summary report showing:
  • Total inquiries received and resolved
  • Online sales performance
  • Customer retention patterns
  • Issues or recommendations for process improvement

System & Stock Checks:

• Verify that all sales entries match stock records.
• Work with the inventory team to reconcile any differences.
• Support in maintaining secure storage and accurate documentation of stock movement.

Marketing Support:

• Collaborate with the sales rep to plan weekly content themes or highlights for social media.
• Suggest new engagement or promotional ideas based on customer feedback and data trends.

Database Review:

• Review and clean up client records weekly (remove duplicates, correct spelling, update inactive profiles).

Code of Conduct:

• Accuracy: Wrong information is unacceptable because it can mislead a task .double-check all data before submission.
• Professionalism: Maintain polite, helpful, and consistent communication with clients and colleagues.
• Timeliness: Reports aDouble-check be completed within the agreed timelines.
• Confidentiality: Client and business data must be kept secure and private.

Requirements:

Candidates should possess relevant skills and experience

Salary

Application Closing Date: 17th December, 2025

Application Instructions:

Interested and qualified candidates should send their CV to: gbemisolababaoye@gmail.com using the Job Title as the subject of the mail.