CUSTOMER SERVICE & SALES MANAGER AT RAPID RENTALS LIMITED

About Company:

Rapid Rentals Limited is a Nigerian-owned company that has been providing alternative power solutions since 2010. We swiftly provide top-quality power-generating equipment, ensuring an uninterrupted supply from 30kva to 1,000kva generators. With skilled technicians and a comprehensive fleet including HIABs and utility vehicles, we're the go-to choice in generator rental. Expanding our services to include lighting tower hire, we offer reliable solutions for smooth operations in Nigeria's challenging power landscape. Trust us for efficient power outsourcing, available on demand for all your needs.

Job Description:

Leadership & Management:

• Oversee all day-to-day activities of the Customer Care & Sales Unit.
• Supervise and guide two subordinates, ensuring they perform efficiently and maintain a customer-first mindset.
• Set performance goals for the unit aligned with the company’s monthly and quarterly financial targets.
• Maintain discipline, professionalism, and adherence to company policies within the unit.
• Conduct regular team meetings, training sessions, and performance reviews.
• Prepare and present periodic reports to management on sales performance, customer satisfaction, and team productivity.

Customer Care & Relationship Management:

• Ensure prompt and professional handling of all customer inquiries, complaints, and feedback.
• Monitor customer satisfaction levels and take proactive steps to maintain excellent service standards.
• Build and maintain long-term relationships with key customers and corporate clients.
• Ensure accurate documentation and tracking of customer interactions and feedback for service improvement.
• Follow up on service delivery to ensure customer expectations are met or exceeded.
• Develop and implement service recovery plans when issues arise.

Sales & Revenue Generation:

• Drive monthly sales targets for generator and lighting tower rentals and other service offerings.
• Identify new business opportunities and develop strategies to convert leads into revenue.
• Work closely with the Operations and Maintenance departments to align customer requirements with service delivery capabilities.
• Prepare and submit quotations, follow up on proposals, and close sales efficiently.
• Monitor pricing, market trends, and competitor activities to maintain a competitive edge.
• Develop and implement promotional and customer retention strategies.

Reporting & Analysis:

• Maintain a clear record of all customer interactions, quotations, and transactions.
• Provide weekly and monthly sales performance reports.
• Analyze customer and sales data to identify trends, opportunities, and areas for improvement.
• Use insights to make data-driven recommendations to management.

Administrative & Compliance:

• Ensure that the unit operates within company policies and regulatory requirements.
• Keep accurate records of contracts, invoices, and client communications.
• Support management in developing and refining customer care policies and sales procedures.
• Ensure confidentiality and ethical handling of customer data.

Key Performance Indicators (KPIs)

• Achievement of monthly and quarterly sales targets.
• Customer satisfaction and retention rates.
• Response and resolution time for customer inquiries.
• Accuracy and timeliness of reports.
• Team performance and discipline level.
• Conversion rate of inquiries to confirmed jobs.

Requirements:

• Excellent communication and interpersonal skills.
• Strong negotiation and closing abilities.
• High level of discipline, organization, and accountability.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint) and CRM tools.
• Strong problem-solving and analytical skills.
• Ability to work under pressure and meet tight deadlines.
• Customer-focused mindset with a passion for service excellence.

Qualifications and Skills:

• Bachelor’s Degree in Business Administration, Marketing, or a related field.
• Minimum of 5 – 7 years of proven experience in customer service and sales management, preferably in the equipment rental, power, or service industry.
• Strong leadership and team management experience.

Salary

Application Closing Date: 04th October, 2025

Application Instructions:

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