About Company:
We are a logistics business that is into export and importation of goods
Job Description:
We are seeking a smart, proactive, and results-oriented Male Customer Service Representative to join our expanding cargo and logistics firm. In the logistics industry, customer service is more than just answering phones—it is about being the "engine" that converts inquiries into shipments and shipments into long-term loyalty.
You will be the primary point of contact for our clients, responsible for managing the full engagement lifecycle from lead conversion to final delivery coordination. We are looking for a candidate who doesn't wait to be told what to do; someone who lives for the "follow-up" and has the persuasion skills to close deals in a competitive market. If you are a target-driven professional residing in the Idimu-Ikotun axis, we want you on our front line.
Requirements:
1. Lead Conversion & Sales Growth
Proactive Engagement: Respond to customer inquiries across modern communication tools (WhatsApp, Email, Phone) with speed and professionalism.
Persuasive Closing: Identify customer needs and use strong persuasion skills to convert casual inquiries into active cargo bookings.
Follow-up Excellence: Maintain a rigorous, self-managed follow-up schedule for pending leads, ensuring no opportunity is lost due to silence.
2. Operations Coordination & Support
Service Standards: Uphold the company’s professional service standards, ensuring every client feels valued and informed.
Logistics Liaison: Coordinate with the operations and dispatch teams to provide customers with real-time updates on their cargo status.
Problem Resolution: Resolve customer complaints or logistical bottlenecks with a calm, solution-oriented approach.
3. Digital Proficiency & Reporting
Data Management: Use basic computer tools and logistics software to track customer interactions and update shipment records.
Target Tracking: Monitor personal performance against set targets, providing management with regular updates on lead conversion rates and customer feedback.
Qualifications and Skills:
Professional Profile
Gender: Male (as per specific operational requirements).
Location: Must reside within the Idimu-Ikotun, Lagos axis for proximity and punctuality.
Experience: Previous experience in Customer Service, Sales, or Logistics is an advantage.
Core Competencies
Communication Mastery: Exceptional verbal and written communication skills with a focus on persuasion.
Self-Drive: The ability to follow up consistently and manage tasks without constant supervision.
Tech Savvy: Basic computer proficiency (Email, WhatsApp Business, Excel).
Resilience: A results-oriented mindset that thrives in a fast-paced, target-driven environment.
Salary
Very attractiveApplication Closing Date: Not specified
Application Instructions:
Click the button to apply
Job Information
Deadline
Not specified
Job Type
Full-time
Industry
Customer care
Work Level
Experienced
State
Lagos
Country
Nigeria