CUSTOMER SERVICE REPRESENTATIVE AT STOCK HUNDRED | CUSTOMER SERVICE REP JOBS IN LAGOS

About Company:

Stock Hundred, a retail Fashion brand, is recruiting to fill the position below:

Job Description:

We are seeking a resourceful and "street-smart" Customer Service Representative to be the primary voice of our brand. This is not a typical call-center job; we need someone who understands the Lagos pulse—someone who can be strictly professional one minute and switch to authentic, relatable pidgin the next to de-escalate a situation or build rapport with a customer.

You will be the bridge between our operations and our clients, ensuring that every inquiry, order follow-up, and complaint is handled with confidence and speed. If you are solution-driven, organized enough to track every pending order, and confident enough to handle "tough" customers without losing your cool, this role is for you.

Requirements:

1. High-Velocity Communication & Conflict Resolution

• WhatsApp Stewardship: Manage the primary communication channel (WhatsApp) with speed and accuracy, ensuring no inquiry goes unanswered.

• Tone Switching: Masterfully maintain the brand’s professional tone while using localized "street-smart" intuition (and pidgin where appropriate) to connect with customers.

• Resolution Excellence: Take ownership of customer complaints, resolving them on the spot or escalating them with clear context to management.

2. Operational Follow-up & Order Management

• Order Tracking: Be the "watchdog" for pending orders, following up with the logistics or production teams to ensure customers get their items on time.

• Proactive Engagement: Don't wait for the customer to call; reach out first if there’s a delay, turning a potential complaint into a positive experience.

• CRM Discipline: Keep clear records of customer interactions to ensure a seamless "handover" if another team member steps in.

3. Reporting & Feedback Loop

• Interaction Analysis: Provide weekly structured reports on customer feedback, highlighting recurring issues or "pain points."

• Strategy Support: Use your frontline experience to suggest improvements to management regarding service delivery and product quality.

Qualifications and Skills:

The Ideal Profile

• Experience: Proven experience in a retail or customer-facing role. You should be familiar with the fast-paced nature of Lagos commerce.

• Communication: Exceptional verbal and written skills in English and authentic Pidgin.

• Personality: Confident, resilient, and "street-smart." You shouldn't be easily intimidated by demanding customers.

• Tech Savvy: Comfortable using WhatsApp Business, basic reporting tools, and mobile apps.

• Organization: Ability to multitask and prioritize tasks effectively under pressure.

Preferred Attribute

• Gender: Preferably Female.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send their CV and a brief cover letter to: joyomofumaa@gmail.com using the Job Position as the subject of the mail.