CUSTOMER EXPERIENCE REPRESENTATIVE AT ORIKI GROUP | CUSTOMER EXPERIENCE JOBS IN LAGOS

About Company:

Oriki Group comprises of a multi-channel spa, farm to skin retail product company and awholesale & amenityproduct line for spa's, hotels, and airlines.

Job Description:

We are seeking a charismatic and meticulously organized Customer Experience Representative to join the ORIKI team. In the luxury wellness sector, success is defined by "Sensory Excellence", the ability to curate a seamless guest journey from the initial booking to the final departure. This role is designed for a "Service Orchestrator" who can blend "Emotional Intelligence" with the "Operational Rigor" required to manage appointments, drive retail sales, and maintain the highest standards of spa sanitation.

Your mission is to ensure "Absolute Guest Delight and Optimal Retail Growth." You will be the face of the brand: responsible for managing the front desk ecosystem, advising clients on personalized wellness solutions, and ensuring the physical environment reflects ORIKI’s premium standards. If you possess "Exceptional Interpersonal Prowess," a professional image, and a talent for upselling in a luxury environment, we want you to drive our excellence.

Requirements:

1. Guest Journey & Operational Fluidity

• Reception Stewardship: Welcome clients with genuine warmth and manage the end-to-end booking process to ensure zero scheduling conflicts.

• Appointment Governance: Proactively monitor appointment timings to ensure every guest is seen promptly, maintaining the flow of the spa floor.

• Client Advocacy: Engage in meaningful conversations with clients to identify their needs, providing expert advice on services and professional solutions.

2. Retail Performance & Sales Orchestration

• Product Advocacy: Maintain deep knowledge of ORIKI products to confidently promote, upsell, and cross-sell during every client interaction.

• Merchandising Excellence: Ensure retail shelves are impeccably stocked and visually appealing, driving spontaneous "point-of-purchase" interest.

• Transaction Integrity: Record all sales with 100% accuracy, supporting daily retail reporting and inventory tracking.

3. Spa Management & Facility Integrity

• Sanitation Governance: Adhere to the highest standards of safety and cleanliness, completing daily cleaning checklists and abiding by legal sanitation regulations.

• Asset Stewardship: Care for all front-desk equipment and ensure the facility is fully secured (lights off, doors locked) at the end of every business day.

• Team Synergy: Participate in team evaluations and meetings, assisting new team members and maintaining a high-performance work ethic.

Qualifications and Skills:

Professional Profile

• Experience: Proven experience in a customer-centric role (Wellness, Hospitality, or Luxury Retail preferred).

• Communication Mastery: Excellent verbal communication skills and the ability to engage diverse client interests.

• Operational Discipline: Strong organizational skills with the ability to adhere to strict schedules and sanitation protocols.

Core Competencies

• Aesthetic Standard: Commitment to a high professional image, including immaculate uniform grooming and personal hygiene.

• Sales Grit: A proactive approach to promoting products and achieving revenue targets through upselling.

• Ethical Boundary Management: Ability to maintain professional poise and inform management in the event of unwanted client actions.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send their CV to: jointheteam@orikigroup.com using the job title as the subject of the email.