CUSTOMER SERVICE REPRESENTATIVE AT UNION BANK OF NIGERIA

About Company:

Union Bank of Nigeria ("UBN”) was established in 1917 and is one of Nigeria’s long-standing and most respected financial institutions, offering a portfolio of banking services to individuals, SMEs, commercial and corporate clients.

Job Description:

As a Customer Service Representative, you will be the first point of contact for customers, ensuring they receive excellent service. Your responsibilities include:

• Responding to customer inquiries via phone, email, or in-person.
• Resolving complaints and issues promptly and efficiently.
• Maintaining up-to-date records of customer interactions.
• Ensuring adherence to the bank’s service standards and policies.
• Assisting customers with product and service information, transactions, and account management.

Requirements:

• Strong communication and interpersonal skills.
• Ability to handle customer queries with patience and professionalism.
• Relevant educational qualifications (OND/NCE/HND/B.Sc. in Banking, Finance, Business Administration, or related fields).
• Previous experience in customer service is advantageous but not mandatory.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should submit their CV via email to: talents@unionbankng.com.

Important: Use the job title "Customer Service Representative"as the subject of your email.