CUSTOMER SERVICE REPRESENTATIVE AT THRONE INVESTMENT HOMES LIMITED | CUSTOMER SERVICE JOBS IN ABUJA

About Company:

Throne Investment Homes Limited (TIHL) is a viral real estate development and construction company driven with the highest passion to provide the best living Home experience for all living in Lagos & Abuja metropolis and beyond. TIHL has been projected to war against homelessness among the people of Nigeriaand Africa in general. This has been set to be achieved through the organization of competent professional engineers whose expertise are competent enough to guarantee our objective. TIHL is also a platform for investment. By this we mean that our clients can pay for land or house and allow it to appreciate. If the property appreciates to the extent of your satisfaction, then we can help you sale the property on a good profit margin. At TIHL , we believe real dreams are beyond wishes and imaginations and that is why we don’t build house, but we build homes.

Job Description:

We are seeking a high-velocity and compassionately elite Customer Service Representative (CSR) to anchor the engagement engine of Throne Investment Homes Limited. In the specialized landscape of premium real estate development and property investment, success is defined by "Experience Sovereignty", the ability to harmonize client aspirations with the clinical precision required for Product Information, Lead Generation, and Rapid Problem Resolution. This role is designed for an "Engagement Architect" who can blend "Relational Grit" (managing large call volumes and building sustainable trust) with the "Advocacy Agility" required to troubleshoot customer accounts and ensure high-margin satisfaction.

Requirements:

1. Relationship Orchestration & Trust Governance

• Inquiry Sovereignty: Manage large amounts of incoming calls with millimetric focus, acting as the primary "Source of Product/Service Intelligence."

• Trust Architecture: Build sustainable relationships through open and interactive communication, providing the "Structural Foundation" for long-term investor confidence.

• Advocacy Stewardship: Put yourself in the customer's shoes to advocate for their needs, ensuring the "Source of Client Satisfaction" is elite and uncompromised.

2. Tactical Resilience & Sales Logic

• Lead Sovereignty: Actively generate sales leads and identify customer needs, acting as the primary "Source of Revenue Opportunity."

• Response Architecture: Provide accurate and complete information using the right methods and tools, providing the "Analytical Foundation" for meeting call handling quotas.

• Troubleshooting Stewardship: Investigate and resolve complaints with confidence and speed, maintaining the "Source of Operational Integrity."

3. Administrative Integrity & Performance Power

• Record Sovereignty: Keep precise records of interactions and process customer accounts, acting as the primary "Source of Institutional Memory."

• Target Architecture: Meet personal and team sales targets consistently, providing the "Visual Foundation" for branch-level performance excellence.

• Velocity Logic: Utilize proven customer support expertise to multi-task and prioritize during peak business periods in Abuja CBD, maximizing the "Source of Service Throughput."

Qualifications and Skills:

Professional Profile

• Experience: Proven track record in Customer Support or as a Client Service Representative.

• Competence: Familiarity with CRM systems and best practices for account management.

• Communication Mastery: Excellent verbal, written, and presentation skills; expert active listening.

• Location Scope: Must be available for full-time work in Central Business District, Abuja (FCT).

Core Competencies

• Relational Grit: Ability to adapt and respond to diverse characters and high-pressure situations.

• Operational Sovereignty: Strong time-management skills and the ability to manage multiple priorities.

• Advocacy Power: Genuine excitement to help customers and provide appropriate solutions within time limits.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidate should send their CV to: hq.thronegrouphr@gmail.com using the Job Position as the subject of the