CUSTOMER SERVICE REPRESENTATIVE AT PUFF AND GLAZE LIMITED | CUSTOMER SERVICE JOBS IN LAGOS

About Company:

Puff and Glaze Limited is a one stop shop for all culinary needs, dedicated to delivering exceptional customer experiences through our sub-brands. 

Job Description:

We are seeking a high-velocity and customer-focused Customer Support Representative to anchor the engagement engine of our food and hospitality brand. In the specialized landscape of catering and event services, success is defined by "Experience Sovereignty", the ability to harmonize gourmet expectations with the clinical precision required for Order Management, Kitchen Coordination, and Conflict Resolution. This role is designed for a "Fulfillment Architect" with 2–4 years of experience in the food or event industry who can blend "Relational Grit" (building corporate client trust) with the "Operational Agility" required to manage high-volume inquiries across WhatsApp, phone, and social media.

Requirements:

1. Communication Orchestration & Brand Governance

• Inquiry Sovereignty: Respond to customers across all platforms with millimetric focus, acting as the primary "Source of Product and Pricing Intelligence."

• Relational Architecture: Build and maintain elite relationships with repeat and corporate clients, providing the "Structural Foundation" for long-term brand loyalty.

• Resolution Stewardship: Handle complaints and escalate issues with clinical speed, ensuring the "Source of Customer Satisfaction" is uncompromised even during peak periods.

2. Tactical Resilience & Fulfillment Logic

• Order Sovereignty: Receive and document customer orders with 100% accuracy, acting as the primary "Source of Production Data."

• Coordination Architecture: Synchronize order details with kitchen and logistics teams, providing the "Analytical Foundation" for timely delivery and event success.

• Tracking Stewardship: Assist in monitoring daily event bookings and special requests, maintaining the "Source of Operational Visibility."

3. Professional Integrity & Performance Power

• Documentation Sovereignty: Log and document every interaction for reporting, acting as the primary "Source of Institutional Memory."

• Software Architecture: Utilize WhatsApp Business, spreadsheets, and office software with elite proficiency, providing the "Visual Foundation" for organized order tracking.

• Velocity Logic: Utilize 2–4 years of industry expertise to manage high-volume interactions during weekends and event days, maximizing the "Source of Service Velocity."

Qualifications and Skills:

Professional Profile

• Experience: 2–4 years in customer service specifically within the Food, Hospitality, Catering, or Event industry.

• Environment: Proven ability to handle high-volume interactions in a fast-paced, onsite setting.

• Tech Mastery: Proficiency in WhatsApp Business, Email, and Spreadsheets.

• Availability: Must be ready to respond during peak business periods, including weekends.

Core Competencies

• Service Grit: Strong ability to multitask and remain organized under intense pressure.

• Operational Sovereignty: Deep familiarity with restaurant operations or event booking coordination.

• Communication Power: Elite verbal and written skills with a high level of empathy and professionalism.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send their CV and cover letter to: hr@puffandglaze.com using the Job Title as the subject of the mail.