CUSTOMER SERVICE REPRESENTATIVE AT PMP MANAGEMENT ENTERPRISES | CUSTOMER SERVICE REP JOBS IN LAGOS

About Company:

PMP Management Enterprise is a consulting and digital services company focused on driving business success through strategy, innovation, and technology. We partner with organizations to deliver tailored consulting, effective management solutions, and digital tools that enhance performance and support long-term growth.

Job Description:

We are seeking a high-velocity and proactive Customer Service Representative to anchor the experience engine of our Lagos operations. In the specialized landscape of modern service where brand loyalty is dictated by the speed and empathy of every interaction, success is defined by "Client Sovereignty", the ability to harmonize multi-channel inquiries with the clinical precision required for Conflict Resolution, Product Accuracy, and Administrative Support. This role is designed for a "Service Architect" with 0–2 years of experience (fresh graduates are welcome) who can blend "Relational Grit" (resolving customer complaints professionally) with the "Technical Agility" required to maintain accurate digital records of every transaction.

Requirements:

1. Interaction Orchestration & Experience Governance

• Inquiry Sovereignty: Respond to customer inquiries across all channels with millimetric focus, acting as the primary "Source of First-Contact Excellence."

• Information Architecture: Provide accurate and comprehensive details about products and services, providing the "Structural Foundation" for informed customer decisions.

• Integrity Stewardship: Follow up with customers to ensure total satisfaction, ensuring the "Source of Brand Loyalty" is elite and uncompromised.

2. Tactical Resilience & Resolution Logic

• Conflict Sovereignty: Resolve customer complaints in a timely and professional manner, acting as the primary "Source of De-escalation."

• Escalation Architecture: Identify and move complex issues to the appropriate departments, providing the "Functional Foundation" for organizational problem-solving.

• Record Stewardship: Maintain proper digital records of customer interactions, maintaining the "Source of Operational Documentation."

3. Operational Integrity & Support Power

• Service Sovereignty: Support daily administrative tasks related to service operations, acting as the primary "Source of Workflow Continuity."

• Digital Architecture: Utilize Microsoft Office and Email systems to manage high-volume communications, providing the "Relational Foundation" for modern service delivery.

• Velocity Logic: Utilize proactive problem-solving skills to manage inquiries in a fast-paced environment, maximizing the "Source of Service Throughput."

Qualifications and Skills:

Professional Profile

• Education: Minimum of SSCE / NECO / OND / HND / B.Sc. in any discipline.

• Experience: 0 - 2 years in customer service or a related field (Fresh Graduates are encouraged to apply).

• Technical Power: Basic computer knowledge, specifically Microsoft Office and Email.

• Attributes: Strong communication, interpersonal skills, and a proactive attitude.

Core Competencies

• Relational Grit: Ability to remain calm and professional while resolving complex customer complaints.

• Service Sovereignty: High level of organizational ability and attention to detail.

• Execution Power: Ability to work effectively within the high-energy environment of Lagos.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send their CV and Documents to: pmpmanagemententerpriseshr@gmail.com using the Job Position as the subject of the mail.