About Company:
PalmPay is an Africa-focused fintech firm, launched in 2019. PalmPay is a mobile payments platform that offers a number of financial services.
Job Description:
The Contractor shall work as an Agent Support Officer to carry out the following responsibilities;
- Retrieval of POS terminals for walk-in agents.
- Facilitate coin redemption transactions for walk-in agents, ensuring accuracy and compliance with company policies.
- Coordinate the retrieval and replacement of faulty terminals for walk-in agents, ensuring minimal disruption to agent operations.
- Maintain accurate records of coin transactions and reconcile discrepancies as needed.
- Address inquiries and concerns from walk-in agents regarding POS terminals and coin redemption services.
- Provide technical assistance and guidance to agents to optimize their use of POS terminals.
- Generate reports on repair activities, coin transactions, and agent support services as required.
- Identify and report trends and recurring issues to improve operational efficiency and customer satisfaction.
- Other assigned related duties by the Line Manager.
Requirements:
Candidates should possess relevant skills and experience
Salary
Very attractiveApplication Closing Date: Not specified
Application Instructions:
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Job Information
Deadline
Not specified
Job Type
Full-time
Industry
Customer care
Work Level
Experienced
State
Abuja
Country
Nigeria